msedam

Profile

msedam

Symantec Employee

Member for: 3 years 9 weeks
Contact: Send this user an email

Member for: 3 years 9 weeks

Blog: View recent blog entries

Contribution Stats

Solutions

Forum Threads

Comments

Blog Entries

Ideas

Articles

Videos

Downloads

Events

Group Joined

msedam's Activity

Show:

New forum discussion 11 May 2010

msedam posted: Modify existing ServiceDesk web part

I need a solution Is it possible to modify a web part provided by the ServiceDesk install such as "Process Contacts"? I would like to modify the fields offered for display by this web part. Is it a workflow project? If

New forum discussion 10 May 2010

msedam posted: What is the Purpose of the Webpart Edit Behavior "Authorization Filter"

I need a solution See attachment. Sounds like it could be used to restrict or filter who sees this web part on a page. Any ideas? For that matter are any of the edit web part options documented? BehaviorSectionOfWebPart

discussion comment 10 May 2010

msedam commented on: Cannot enable Process AD Changes Using Workflow

I spoke with support and they confirmed that the AD field TelephoneNumber is being imported in the MR2 pre-release. Didn't have details on what else is imported (hopefully user's manager!) but we'll see ~June 2 when its released, if ...

discussion comment 07 May 2010

msedam commented on: Cannot enable Process AD Changes Using Workflow

The first component in that model is a Create Log Entry message, that adds an Error level (?) log entry with the text: "********** Starting SD to AD Merge Management Process **********" and I don't see that when I ...

discussion comment 28 Apr 2010

msedam commented on: Cannot enable Process AD Changes Using Workflow

I have the same problem, and it does seem to ignore the ADMergeManagement workflow when this box is cleared.

discussion comment 15 Apr 2010

msedam commented on: Add CONTACT details to Submit Incident(Advanced) form

has all the logic for import if anyone else is looking

discussion comment 15 Apr 2010

msedam commented on: Add CONTACT details to Submit Incident(Advanced) form

Mustafa, I have a similar requirement, and will keep you informed of my progress. Which projects did you modify to import the additional AD data?

New forum discussion 15 Apr 2010

msedam posted: Is there an easier way to set permissions on imported AD groups?

I need a solution Just checking, I want to use groups imported from AD but first need to set the permissions on them to be similar to Support I permissions. There are over 30 permissions selected for Support I. Is there a way

discussion comment 07 Apr 2010

msedam commented on: Are the fonts and colors configurable in ProcessManager?

Mclemson, Thanks for responding, I want to change the look of the portal, that is the blue/gray bars and white text titles etc of the web parts that are added. The customization guide is talking about the themes etc of the form dialogs ...

New forum discussion 07 Apr 2010

msedam posted: Are the fonts and colors configurable in ProcessManager?

I need a solution I see where I can add a logo (Admin>Portal>Master Settings, Customization>Logo Url) but is there an option to change the color of the webparts or their text font? I found this in the I found th

New forum discussion 07 Apr 2010

msedam posted: Additional template pages for ServiceDesk portal

I need a solution Is it possible to extend the list of template pages in the portal? I have a need to build a page based on a template that is not offered. It appears the template ASPX files are located in the ~\Workflow Designer

discussion comment 02 Apr 2010

msedam commented on: Unable to migrate Helpdesk 6.0 categories

Good job!

discussion comment 25 Mar 2010

msedam commented on: How do I add a zone to a web page

That was it! Thanks!

New forum discussion 23 Mar 2010

msedam posted: How do I add a zone to a web page

I need a solution I see how to add web parts to existing zones but I don't see how to add zones. Change the template Page Settings I'm still pretty new to this so I may be wrong, I don't believe you can

discussion comment 22 Mar 2010

msedam commented on: Affect User, Primary Contact and Reports

Apparently no takers huh ROO? I can help a bit. The grayed out columns are Group By fields and can be selected on the Options tab of the Edit Report dialog. If you wish to remove or add other group by fields you need to go there. I would like ...

discussion comment 11 Mar 2010

msedam commented on: SD7 webpages slow to load, LogicBase.ServerExtensions errors in logs

I'm having a similar problem

discussion comment 29 Jan 2010

msedam commented on: ResponsePageLink is not a hyperlink in my email message

Text! All I had to do is switch Outlook Express to display HTML and all is well thanks for putting up with the newbie question!

discussion comment 14 Jan 2010

msedam commented on: ServiceDesk Workflow Models have validation errors

thanks for the response. i didn't check that box (i sort of forget what that means but i think it creates a new "version" of the workflow but not really sure) I did retest by deleting the directory of the project i opened then opened ...

New forum discussion 12 Jan 2010

msedam posted: ServiceDesk Workflow Models have validation errors

I need a solution when i open many of the ServiceDesk projects the models have the following error: Component is bound to service context [ServiceDesk] but the license provider for this context failed to provide a license.

discussion comment 06 Jan 2010

msedam commented on: Can't use submit change ticket component due to license error

EJ, Did you ever find out what the problem was?

msedam

msedam's Activity

Technical Support

Symantec.com

Store

Community Stats