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nmatosg

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Member for: 2 years 11 weeks
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nmatosg's Activity

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New forum discussion 29 Jul 2014
Hi Team I need to build a report completed by assigned subtasks tail but can not find how. I would appreciate some guidance from ...
New forum discussion 07 May 2014
Hi there I need to build a worflow for use it in ruleset "Set Incident to Workflow" wich his purpose have to be: 1- Clear the existing assigned queue 2- Assign the queue using the rulesset defined on event "OnIncidentEdited" Right now the rule set assign partially ...
New forum discussion 06 May 2014
Hi Community I have a Question.... Under proccess automatization i´ve created some rules to auto assign the tickets after edited, but the only action available for doing this is "Route Incoming Incident" and are not 100% workable for what we need. Is there a option to ...