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jpn010@tower

jpn010@tower
Certified

Member for: 2 years 37 weeks
Contact: Send this user an email
Member for: 2 years 37 weeks
Blog: View recent blog entries

Symantec Certifications

Symantec Certified Specialist (SCS)
  • Administration of Symantec Management Platform 7.1
Contribution Stats
10
Solutions
2
Forum Threads
70
Comments
1
Blog Entry
0
Ideas
0
Articles
0
Videos
0
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0
Events
6
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jpn010@tower's Activity

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New blog entry 25 Oct 2011
jpn010@tower posted: Altiris Admin Needed - SE Michigan
We are looking for a new Altiris Admin at our headquarters in Livonia, MI.  We are using NS 6 and NS7.1 (CMS, AMS), DS6.9, Helpdesk and ServiceDesk.  Check out the link below for more details and to apply (yes, it is a long link). https://towerinternational-ats.silkroad.com/epostings/index.c
idea comment 03 Aug 2011
jpn010@tower commented on: Filter Inactive Users from Primary Contact Search in Incident Form
Once again, something where the product clearly has a design FLAW and it is stated to be working as designed.  Extremely irriating.
discussion comment 29 Jun 2011
jpn010@tower commented on: Service Desk 7.1 Training Materials
Hi Chris, I don't really have anything to point you to.  Just thought I'd share that our corporate trainer has been working on a SD training and user guide for a few months now.  She's closing in on the end and it is around ...
discussion comment 28 Jun 2011
jpn010@tower commented on: Able to "shut down" Symantec end point software during specific business hours
Wow.  What an awful idea. No, there is no setting in the enterprise security software to turn itself off during the high-risk periods. Perhaps you could just infect your machines with a fake-AV and save yourself some cost.
discussion comment 24 Jun 2011
jpn010@tower commented on: Supersedes option on software (NS7.0)
See: About associations between software resources (http://www.symantec.com/docs/HOWTO45200) Supersedes section:   One software resource replaces the other software resource. Supersedence associations apply only to ...
New forum discussion 23 Jun 2011
jpn010@tower posted: SWD Tasks and SEP
I need a solution Trying to work through the "SEP Integration" for NS7.1, which seems significantly scaled down from previous versions.  The trouble I am having is that it seems that the process is to simply upload the
idea comment 17 Jun 2011
jpn010@tower commented on: SD 7.1: Stop the Tickets page from refreshing
I only wish I could agree more times.
discussion comment 16 Jun 2011
jpn010@tower commented on: SD 7.0 Incident not creating incident from email
Interesting... have you tried to connect to your exchange server via POP from a command line? Joe
discussion comment 16 Jun 2011
jpn010@tower commented on: Some email submissions not showing up in Service Desk
I had, perhaps, the same issue.  Were the emails that you cannot find tickets for sent by email addresses that do not coorespond to ServiceDesk users?  If so, it is likely that the tickets were, in fact, created.  The problem is ...
discussion comment 15 Jun 2011
jpn010@tower commented on: SMC 7.1 Agent questions
If the filter is not associated with an enabled policy, it will not refresh on the standard intervals. Joe
discussion comment 15 Jun 2011
jpn010@tower commented on: General Question about Bugs
Again, I would suggest logging the cases online via mysupport.symantec.com.  It will save you a ton of time... especially since even if you call in they now work on a "call back" model. Joe
discussion comment 15 Jun 2011
jpn010@tower commented on: SD 7.0 Incident not creating incident from email
Have you tried POP3 at all? Your support experience seems to be the way of things these days...
discussion comment 15 Jun 2011
jpn010@tower commented on: site Server question
No issues.  We are using 2008R2 for everything.  Just follow the pre-reqs and you'll be fine. Joe
discussion comment 15 Jun 2011
jpn010@tower commented on: SMC 7.1 Agent questions
Settings | Agents/Plug-ins | All. Make sure the "Install" tasks for each of the sub-agents/plug-ins you'd like to install are enabled (ie, "Discovery and Inventory | Windows/Unix/Linux/Macs | Inventory Plug-In ...
discussion comment 14 Jun 2011
jpn010@tower commented on: General Question about Bugs
"Bugs" require a formal ticket.  You can log these via mysupport.symantec.com to save time - don't expect a quick response (if I don't follow-up, I can often wait over a week without response). Having said that, with ...
discussion comment 14 Jun 2011
jpn010@tower commented on: Multiple PXE Servers
Each DHCP scope in your environment can direct to one PXE server (either the DHCP server itself or another machine).  If you use the iphelpers correctly for DHCP booting, you could direct each subnet to a different PXE server if you chose to ...
discussion comment 13 Jun 2011
jpn010@tower commented on: Altiris DS7.1 in the 'Cloud'
Capture to a local network share, copy to the NS and it will replacate out to site servers from there. Joe
discussion comment 08 Jun 2011
jpn010@tower commented on: Where did Release Management go to in Service Desk 7.1 SP1?
Rolling back to 7.1 won't do you any good -- RM was dropped in 7.1, not in SP1.  If you need RM, you'll need to go back to 7.0.  There is no additional download, it has simply been removed from SD entirely.
discussion comment 07 Jun 2011
jpn010@tower commented on: SD 7.0 Incident not creating incident from email
I'd be curious to know what your turn around time is on that case... =)
discussion comment 07 Jun 2011
jpn010@tower commented on: Ad Sync but ignore a segment or OU?
The task schedules (either update or full) are additive only.  Use Directory Synchronization Schedule to delete items from NS that are no longer in AD.

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