nstafford@cabelas.com

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nstafford@cabelas.com
Member for: 3 years 3 weeks
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Member for: 3 years 3 weeks

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New forum discussion 25 Feb 2009

nstafford@cabelas.com posted: Sorting and Searching Incident Queries v 6

Is there a way to more effectively sort and organize queries in the incident queries view? As the query count grows towards the 100+ range, it gets more and more challenging to find a given query in the 'List Queries' window. having the default view sort the queries by name would be a

New forum discussion 25 Feb 2009

nstafford@cabelas.com posted: Query sprawl....

We have lots of queries, many of which probably aren't used any more. is there a way to identify when a query was last used, and better yet how frequently queries are run? Query/Report... Hello, I don't know if that will help but if you go to "Reports", "Noti

discussion comment 25 Feb 2009

nstafford@cabelas.com commented on: Multiple contacts for incidents

Thanks for the response. There are several reasons - eg, a VIP may want an admin or underling to manage the issue but also wants to be notified on progress and change of status. Or, the contact may be a manager requesting service for an ...

download comment 03 Feb 2009

nstafford@cabelas.com commented on: Report on Your Current Helpdesk Worker Status

I've written a similar query that includes a 'number of days since last access' parameter (eg, by last access more than x days ago). Is there a way to automatically set the status to inactive for workers that meet this criteria so we don't have ...

New forum discussion 20 Jan 2009

nstafford@cabelas.com posted: Multiple contacts for incidents

I suspect that this has been answered dozens of times in the forum but couldn't find it - is there a way to have multiple contacts for a given incident? Multiple Contacts for Incidents I am unaware of any method to associate an incident to multiple contacts. All of the language writ

New forum discussion 20 Jan 2009

nstafford@cabelas.com posted: Limiting owner to Queues

Is there any way to limit selections in the owner field to a queue (and not workers)? The goal is to insure that an incident always has group visibility and accountability for automated time based notifications. As multiprocess incidents may get reassigned to several other individuals or queue/g

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