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prwade

prwade
Symantec Employee
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Member for: 2 years 29 weeks
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Job Title: Technical Support Engineer
Member for: 2 years 29 weeks
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prwade's Activity

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New idea 02 Apr 2010
prwade posted: GUP "subnets" should correspond to real subnets or be documented otherwise
In Endpoint Protection RU5, when a Group Update Provider is defined, the clients learn of available GUPs from the Manager, and then connect to a GUP that is in their "subnet".  However, the client's notion of what is in the client's "subnet" is simply "whatever
New idea 31 Mar 2010
prwade posted: GUP indication in Help and Support > Troubleshooting
The Help and Support > Troubleshooting page of the client user interface should include some indication when the client is acting as a GUP. I agree. This would be a I agree. This would be a great way for the user to be able to be sure that the client is acting as a Gup on the user
New idea 18 Jan 2010
prwade posted: More detail for "Latest Symantec Version"
Currently, a SEP administrator has a line in the Home page of the SEPM console indicating latest Symantec version of anti-virus definitions.  In the Server page the admin can also Show LiveUpdate Downloads to determine the SEPM's version of each of its definition types; however, there is no g
New idea 15 Dec 2009
prwade posted: Make LiveUpdate installable via MSI
Many of our products depend on LiveUpdate, and can fail in their own installation if they cannot cause LiveUpdate to install.   One common solution to this outcome is to install LiveUpdate separately before installing SEP or whatever other product depends on it; however, there is no way to install
New idea 04 Dec 2009
prwade posted: Add an MSI option to skip LUCHECK
There should be an MSI option in the Endpoint Protection client installer to skip LUCHECK, or even better, to skip the entire LiveUpdate dependency part. Why do you need this? Why do you need this? Use RUNLIVEUPDATE=0 One of the way to overcome this is to use RUNLIVEUPDATE=0 which
New idea 18 Nov 2009
prwade posted: Add EICAR in Known Security Risk Exceptions menu
In Symantec Endpoint Protection Manager, when one configures Centralized Exceptions to Add -> Security Risk Exceptions -> Known Risks, the EICAR test 'virus' is not listed as an available choice.  Including this would be useful for testing exception policies, please add it. (
New idea 04 Aug 2009
prwade posted: CleanWipe should deal more gracefully with MSI problems
The CleanWipe removal tool for SEP is sometimes used to clean up after attempts to un-install via Add/Remove Programs fails.   Current versions of CleanWipe will call the Microsoft Installer infrastructure as part of their removal process; however, if MSI were working well, use of CleanWipe would
New idea 31 Jul 2009
prwade posted: RFC compliance in SEPM mail configuration
At several places in the configuration options for SEPM, the user is prompted to supply an e-mail address.  When an address is submitted, SEPM parses it and rejects it if it does not meet SEPM's standards for what is a valid e-mail address.  Unfortunately, SEPM's standards are incorrect
idea comment 30 Jul 2009
prwade commented on: Test for RDP during installation
Glad to hear it!
idea comment 27 Jul 2009
prwade commented on: Test for RDP during installation
Environment variable; if the environment variable %sessionname% does not evaluate to console, user is in a non-console session.  Sometimes %sessionname% will evaluate to console when it shouldn't, so it 's not a foolproof test, but if ...
idea comment 24 Jul 2009
prwade commented on: Bandwidth Throttling
See also this Knowledge Base article: Title: 'How to throttle network bandwidth used by the Endpoint Protection Manager (SEPM) website in Microsoft's Internet Information Server (IIS)' Document ID: ...
idea comment 24 Jul 2009
patrick_wade@symantec.com commented on: Persistent window sizes/positions for policies etc in SEPM
Inability to find the "OK" button is especially awkward.
New idea 24 Jul 2009
prwade posted: Test for RDP during installation
The interactive installer for Symantec Endpoint Protection should test its environment for Windows Remote Desktop non-console session before proceeding to installation.  Non-console RDP can create problems during installation, see this Knowledge Base article: Title: 'Installing, Managing,

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