Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

razell

razell
Member for: 4 years 39 weeks
Contact: Send this user an email
Job Title: Helpdesk and change management officer
Member for: 4 years 39 weeks
Blog: View recent blog entries
Contribution Stats
0
Solutions
0
Forum Threads
3
Comments
1
Blog Entry
0
Ideas
2
Articles
0
Videos
1
Download
0
Events
0
Groups Joined

razell's Activity

Show:
blog entry comment 08 Sep 2008
razell commented on: Enhanced Ticket Summary Email
just fantastic Xenon :-)
New blog entry 06 Nov 2007
razell posted: Customizing Your Knowledgebase by Replacing the "AKB"
If you're not crazy about your helpdesk tickets sporting the "AKB" (Altiris Knowledge Base) moniker, here's how to squeeze into the database and change the acronym to something that's more suitable for your organization, like, maybe, PEBCAK? - Open your SQL Server
New download 01 Oct 2007
razell posted: E-mail Template for Helpdesk Solution
Here's a template that can be used to provide a different view into the Helpdesk Solution. It is currently being used by my team when they want give complete information about an incident (without hidden comments) by mail to someone other than the initial contact. Here's what the tem
blog entry comment 27 Sep 2007
razell commented on: SQL Safety
very very useful :-) Tks SK ;-)
article comment 21 Sep 2007
razell commented on: How we Customized our Helpdesk
hello david I am agree with you but this purpose is only here to make a full example and i don't understand why expert don't give a full example/idea... The only things that i could see in all the forum is question/answer... It's not ...
New article 12 Sep 2007
razell posted: Adding a Checkbox to a Custom Helpdesk Page
Here are the steps I worked out to add a custom checkbox to a form on a Helpdesk page. Hopefully it will help someone else looking for a way to add similar functionality to their forms. Run SQL server Select Altiris database Incident Run this SQL : ALTER TABLE
New article 29 Aug 2007
razell posted: How we Customized our Helpdesk
Wow, helpdesk user (and Juice reader) razell spent some quality time putting some really nice touches on his company's helpdesk... and he's sharing his secrets! Read on to learn what (and how) he did to make his helpdesk fit juuuuust right. This is a full process

Technical Support

Symantec.com

Store

Community Stats

Total Content Items
Members
258,927