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razell

razell
Member for: 4 years 39 weeks
Contact: Send this user an email
Job Title: Helpdesk and change management officer
Member for: 4 years 39 weeks
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2
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razell's Activity

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blog entry comment 08 Sep 2008
New blog entry 06 Nov 2007
If you're not crazy about your helpdesk tickets sporting the "AKB" (Altiris Knowledge Base) moniker, here's how to squeeze into the database and change the acronym to something that's more suitable for your organization, like, maybe, PEBCAK? - Open your SQL Server
New download 01 Oct 2007
Here's a template that can be used to provide a different view into the Helpdesk Solution. It is currently being used by my team when they want give complete information about an incident (without hidden comments) by mail to someone other than the initial contact. Here's what the tem
blog entry comment 27 Sep 2007
razell commented on: SQL Safety
New article 12 Sep 2007
Here are the steps I worked out to add a custom checkbox to a form on a Helpdesk page. Hopefully it will help someone else looking for a way to add similar functionality to their forms. Run SQL server Select Altiris database Incident Run this SQL : ALTER TABLE
New article 29 Aug 2007
Wow, helpdesk user (and Juice reader) razell spent some quality time putting some really nice touches on his company's helpdesk... and he's sharing his secrets! Read on to learn what (and how) he did to make his helpdesk fit juuuuust right. This is a full process