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ribak

ribak
Member for: 5 years 44 weeks
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Job Title: Project Manager, Valerent
Member for: 5 years 44 weeks
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New blog entry 18 Sep 2006
Want to support security at the incident level? Use Helpdesk Data Macros to ensure that only the assigned worker is able to modify an incident. This cool solution by Richard Baker works well with minimal cost and support overhead. Two Data Macro functions can be leveraged to accomplish a numb
New blog entry 06 Jul 2006
The Altiris Helpdesk Solution provides a robust library of data macros to simplify the coding and implementation of business rules. The PREVIOUSITEM macro is a great tool to query the previous value of a field prior to updating the database. The PREVIOUSITEM macro combined with Validation Rules ar