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ribak

ribak
Member for: 5 years 44 weeks
Contact: Send this user an email
Job Title: Project Manager, Valerent
Member for: 5 years 44 weeks
Blog: View recent blog entries
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ribak's Activity

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event comment 25 Feb 2010
ribak commented on: Seattle Endpoint Management User Group Meeting - March 3
i plan to attend
download comment 12 Mar 2007
ribak commented on: Create an Incident using a Command Line Tool
3.2.3 Edit Incident command The Edit Incident command behaves similarly to the New Incident command except that it operates on an existing incident and requires an incident id. Unlike the New Incident command, it is not necessary to specify a ...
idea comment 08 Mar 2007
ribak commented on: Spell Check for Help Desk
Using Web services, the worker console could call a third party spell check web service.... Anyone interested?
article comment 08 Mar 2007
ribak commented on: Route Service Requests for Approval Using Helpdesk
yes, there are at least two ways to update a ticket without logging on as a worker. 1. Use the Suvey Template as a model. You can manipulate the POST to update fields in the ticket. 2. Use the "data island" feature as part on an email ...
New blog entry 18 Sep 2006
ribak posted: Managing Helpdesk Security
Want to support security at the incident level? Use Helpdesk Data Macros to ensure that only the assigned worker is able to modify an incident. This cool solution by Richard Baker works well with minimal cost and support overhead. Two Data Macro functions can be leveraged to accomplish a numb
article comment 23 Aug 2006
Richard Baker commented on: Configuring Scheduled Printer Maintenance
This framework will be useful for many other assets with scheduled maintenance requirements such as computer hardware, facilities/buildings, automobiles, trucks, equipment, etc. With this framework I can envision a custom survey with the ...
New blog entry 06 Jul 2006
ribak posted: Using Validation Rules with Data Macros to Enforce Workflow and Edit Rules
The Altiris Helpdesk Solution provides a robust library of data macros to simplify the coding and implementation of business rules. The PREVIOUSITEM macro is a great tool to query the previous value of a field prior to updating the database. The PREVIOUSITEM macro combined with Validation Rules ar

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