ribak
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2 years 34 weeks ago ribak
commented on the Create an Incident using a Command Line Tool download 3.2.3 Edit Incident command
The Edit Incident command behaves similarly to the New Incident ...
2 years 35 weeks ago ribak
commented on the Spell Check for Help Desk idea Using Web services, the worker console could call a third party spell check web service....
Anyone ...
2 years 35 weeks ago ribak
commented on the Route Service Requests for Approval Using Helpdesk article yes, there are at least two ways to update a ticket without logging on as a worker.
1. Use the ...
3 years 7 weeks ago ribak posted a new blog entry: Managing Helpdesk Security
3 years 11 weeks ago Richard Baker
commented on the Configuring Scheduled Printer Maintenance article This framework will be useful for many other assets with scheduled maintenance requirements such as ...
3 years 18 weeks ago ribak posted a new blog entry: Using Validation Rules with Data Macros to Enforce Workflow and Edit Rules