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rickss38

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Member for: 3 years 7 weeks
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New forum discussion 17 Jan 2013
Recently we loaded a search form and published it.  I went through SD and cannot find it under the service desk catalog.  Can anyone tell me if we forgot a step that would allow us to see the form. 
New forum discussion 03 Oct 2012
Hoping someone else has asked for the same thing but i am in need of a weekly worker report for SD 7.1.  I have been sucessful in creating a report that show all workers but i dont want this report to go out to everyone and see everybody elses open tickets.  Our old Altirs 6.5 had a ...
New forum discussion 05 Jul 2012
Does anyone know how to get the ID number to open up in its own window when you click on it.  I added a web part but would like to get one of my reports to open up in its own window when you click on the ID number..Its a pain to copy the number and do a search. 
New forum discussion 03 Jul 2012
I have gone through most web parts but have been unsuccessful in finding the web part that finds tickets.  I can find the web part that searches for tasks but not tickets.  thanks in advanced
New forum discussion 15 Jun 2012
I am in administrating service desk 7.1 and have a question on the permissions in granting someone access to create, add, edit FAQ's, Bulletins and WIKI.  I dont want to grant too much permissions for someone to create these.  So far the only group I found for this was ...