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Rob D.

Member Profile

Status: -
Job Title: Support Analyst
Member for: 4 years 48 weeks
Contribution Stats
3
Solutions
11
Forum Threads
17
Comments
0
Blog Entries
0
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0
Articles
0
Videos
0
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Rob D.'s Activity

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New forum discussion 31 Jan 2013
Symantec ServiceDesk 7.1.2 Problem: Incident.Satisfaction Survey Email Template contains an invalid/broken Customer Service Survey link 1. User with 'Can Administrate' permission opens an incident window. 2. User clicks ...
New forum discussion 29 Mar 2012
Version: ServiceDesk 7.1 SP2 Scenario: 1. User X in custom Group X submits an Advanced Incident. How do we ensure that all members of Group X are able to view this submitted/open incident through the web portal? Do Group X members require ...
New forum discussion 22 Mar 2012
Version: ServiceDesk 7.1 SP2 (7.1.2) Submit Request tab > ServiceDesk Service Catalog > Submit Incident (Advanced) link: 1. Submitter / Originator selects user (Primary Contact), populates all required fields, assigns ...
New forum discussion 22 Mar 2012
Version: ServiceDesk 7.1 SP2 (7.1.2) Submit Request tab > ServiceDesk Service Catalog > Submit Incident (Advanced) link: After the submitter inserts all required fields and clicks Create Ticket, only ...
New forum discussion 19 Mar 2012
Version: ServiceDesk 7.1 SP2 (7.1.2) When an Incident is assigned to a Group, all users of that Group receive an e-mail notification from ServiceDesk. However, the Subject heading of that notification reads, "Incident: IM-00000x assigned to you." Question: When an ...
New forum discussion 16 Mar 2012
Version: ServiceDesk 7.1 SP2 (7.1.2) Submit Request tab > ServiceDesk service catalog > Submit Incident (Advanced) link > Select User: Is it possible to add a Group as the Primary Contact? Our ...
New forum discussion 07 Mar 2012
Version: ServiceDesk 7.1.2 Internet Explorer versions: IE 7 (7.0.5730.13CO) IE 8 (8.0.6001.18702) IE 9 (9.0.8112.16421) Issue: unable to insert cursor and type text into the ...
New forum discussion 29 Feb 2012
Is it possible to modify the ServiceDesk 7.1.2 Login page? If so, how? Unfortunately, Single Sign-On does not consistently logon Active Directory users automatically, regardless of IE web browser versions and regardless of whether or not the website is added ...