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smassie
Member for 3 years 16 weeks

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4 days 23 hours ago smassie commented on the Service desk users forum discussion I have a customer with Lotus Notes/Domino and the majority of the contact information is held in ...
1 year 30 weeks ago smassie commented on the SLA Management and Monitoring V2 article If you send me and email to s.massie@incit-technology.com I'll send you the package. I have it ...
1 year 31 weeks ago smassie posted a new article: SLA Management and Monitoring V2
1 year 31 weeks ago smassie commented on the Service Catalog Form Builder blog entry This is a great add on for HD 6 versions. Very clever and very useful.. Have created a modified ...
3 years 16 weeks ago smassie posted a new blog entry: Integrate Helpdesk with Outlook