TGiles

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TGiles

Symantec Employee

Member for: 2 years 47 weeks
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Member for: 2 years 47 weeks

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discussion comment 30 Aug 2011

TGiles commented on: Global Data Not Adding Correctly When Published

This is a defect that exists in both Workflow 7.0 & 7.1. The issue will be resolved with the release of SP2.

discussion comment 29 Aug 2011

TGiles commented on: SMP 7.1 Database Table containing Hardware Model?

Most manufacture & model information is going to be found in the table Inv_HW_Logical_Device. The table will contain multiple entries per client machine. To make queries easier for customers a view has been created for each hardware type ...

discussion comment 29 Aug 2011

TGiles commented on: General access denied error with AD component

Per the information provided by the help screen for the Reset Password component the user must be a Domain Admin.

discussion comment 29 Aug 2011

TGiles commented on: Recovery Solution 7.1 is available

You can not simply upgrade from Recovery Solution 7.0 SP1 to Recovery Solution 7.1. Recovery Solution 7.1 must be installed on a Symantec Management Platform 7.1 environment. With the release of 7.1 the SMP environment now requires the use of ...

discussion comment 29 Aug 2011

TGiles commented on: Need Help: Altiris 6.0.6074 SP3+R7

Deleting snapshots does not necessarily delete backed up files from Recovery Solution. The snapshot is simply a list of files backed up @ a specific time & date. When the Server Space Management Job (SSM) runs it will remove the list ...

discussion comment 30 Jun 2011

TGiles commented on: Altiris 7.0... vAsset information incorrect... shared guid issues

The Asset tables don't automatically update with the new inventory information. This process is handled by an Inventory to Asset Synch task which needs to be ran. The task is found @ Jobs And Tasks\System Jobs and Tasks\Service and Asset ...

discussion comment 30 Jun 2011

TGiles commented on: Web Reports

When you are looking at the computer inside Manage\Computers or in a filter the Operating System information is reported by Basic Inventory. This by default is reported on a daily basis. The Inventory reports use the information collected when ...

discussion comment 27 Jun 2011

TGiles commented on: Custom Inventory parsing text file NS7 - Need help

Have you taken a look at our Knowledge Base article that contains an overview and samples for setting up custom inventory? http://www.symantec.com/docs/howto9148

discussion comment 27 Jun 2011

TGiles commented on: retrieving process slow down the PC. How can i optimize??

The service mentioned is part of the Task Service functionality. The default update setting for this service is 5 minutes. You may look at changing this setting to alleviate some of the traffic. It also may be prudent to setup a site server with ...

discussion comment 27 Jun 2011

TGiles commented on: software delivery

MSI files have some standard command line parameters defined by Microsoft that can be used during installs. Unfortunately what actual parameters are defined and exceptable is up to the company creating the product. You ...

discussion comment 16 Jun 2011

TGiles commented on: Inventory Report - Pentium III from a IBM x201i notebook?

Windows XP & Windows Server 2003 has a known issue that prevents it from properly detecting newer processors in the Win32_Processor data class that we use . This is more then likely what you are experiencing with these machines. ...

idea comment 31 May 2011

TGiles commented on: Have an editable field for the computer

Emercado is correct. You must have Asset Management to be able to have editable data classes.

discussion comment 24 May 2011

TGiles commented on: Active Directory User Import - Names change randomly

What you are seeing is caused by the Software Inventory scan. As part of this scan it gathers the user information from each machine. These users are created in a name.domain format. Unfortunately at this time I'm not aware of a way to ...

discussion comment 06 May 2011

TGiles commented on: Application Identity Problem

Unfortunately when you have to run a configuration on a solution it causes the policies to be reset to their default settings. So any default policies you've modified for your needs will need to be updated again.

discussion comment 06 May 2011

TGiles commented on: Scheduled tasks for NS from a remote server

This would not work. The tasks are going to need access to the SMP assemblies loaded into the GAC of the SMP/NS server. Also the NS is building and removing scheduled tasks, so how would the centralized server know when a new task is required or ...

discussion comment 04 May 2011

TGiles commented on: Task Server: Using Conditions in Jobs/Tasks

Try modifying your script to return 0 or 1. I believe 1 should be considered True, but its been a while since I've played with Task Server jobs.

discussion comment 04 May 2011

TGiles commented on: altiris agent unable to fetch some inventory

The necessary tables that are used for the Computer Summary report only gets updated when the NS.Daily task runs during the night. If you are missing a large portion of systems in this report its either that they just reported their inventory and ...

discussion comment 04 May 2011

TGiles commented on: Altiris CMS 7.0 - Script to force an agent to complete full inventory

Unfortunately there isn't a way in 7 to manually run an inventory scan using a script or command line. The 3 default schedules configured for inventory policies, do include a run once asap in them, so the agent will run the inventory as soon ...

discussion comment 02 May 2011

TGiles commented on: TECH143281

To my knowledge this issue hasn't been resolved yet.

discussion comment 02 May 2011

TGiles commented on: altiris agent unable to fetch some inventory

The .bak file should contain a line similiar to the one below. This is taken from my processor .bak file. <row c6="9" c0="2" c2="2793" c3 ="266" c4="32" ...

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