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ToddBarczak

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ToddBarczak Symantec Employee

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Member for: 5 years 25 weeks
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ToddBarczak's Activity

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New forum discussion 30 May 2012
I'm working on writing some code to call the CreateIncidentAdvancedAndReturnPID method of the IncidentManagement.asmx web service.  I've run into an issue with the category values not getting set and I'm thinking that I just don't have the code structured correctly. ...
New forum discussion 30 Mar 2012
I'm trying to create a new, standalone workflow project that connects to a ServiceDesk 7.1 installation.  The workflow simplyh needs to be passed an Incident ID and do some work on the Incident.  The problem is, I do not know how to set the project to the "[ServiceDesk] ...
New forum discussion 14 Mar 2012
I have an out of the box ServiceDesk 7.1 SP1 installation running.  Using this TechNote as a ...
New forum discussion 14 Mar 2012
I've found the IncidentManagment SOAP webservice that can be used to create new incidents in ServiceDesk 7.1.  What I need to find (or build) is a web service that accepts an incident ID and dones one of the following: Add a note / comment to the incident. Close ...
New forum discussion 14 Oct 2011
Hello, I am looking for some help with a new IT Management Suite 7.1 installation.  The environment consistes of two Windows 2008 R2 SP1 servers (64-bit) and an MS SQL Server 2008 R2. The install is failing with the attached screenshot which is a Vistual Stuiod C++ Runtime ...
New forum discussion 06 Oct 2011
I'm trying to publish a new workflow to a server enviroment.  Since the dev system cannot talk to PROD, I used the Deploy Package option to create a ZIP file.  It's my understanding that if I copy that zip file to the proper location on the PROD Workflow server, the system ...