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tseward

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New forum discussion 04 Dec 2012
Right now we have SMP 7.1 and if I remember correctly, SQL Authentication was required during the installation.  We have fairly strict security requirements, so that meant bringing up a new SQL Server dedicated to Altiris.  The other piece that triggered this was the need to add a ...
New forum discussion 13 Jan 2012
After upgrading from SMP 7.1 SP1 to SP2, I'm getting these errors while viewing Manage -> Software over SSL (site is in the Intranet Zone): Webpage error details   User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; ...
New forum discussion 03 Jan 2012
When running the SIM, I don't see SMP 7.1 SP2 or ServiceDesk 7.1 SP2 as an available upgrade.  Any thoughts as to why?  There are no available updates under View and install updates.
New forum discussion 02 Nov 2011
Is there a definitive list of antivirus exclusions (we're running McAfee) for the following products: Symantec Management Platform 7.1 SP1 ServiceDesk 7.1.1 Symantec Management Agent Thanks
New forum discussion 25 Oct 2011
At one point in time, this was working, but is no longer working and I'm not aware of what changes may have taken place (besides Windows Updates).  Application Licenses is showing as 0 and GeneralLicenseAvalibility is unchecked.  SMP 7.1 has ~70 ServiceDesk licenses loaded into ...
New forum discussion 22 Sep 2011
How can I update the mailbox that ServiceDesk uses to pick up mail from and generate tickets?  Do I need to re-run through the PostInstallWizard to do this? EDIT: Found the support doc:
New forum discussion 15 Sep 2011
Is there a timeline for SMP 7.1 SP2?  We really need IE9 support.
New forum discussion 12 Sep 2011
I'm receiving the following error in the Application Event Log on a ServiceDesk 7.1 server: Error,Monday, September 12, 2011 11:12:31 AM,(WebServiceScheduleInvokeDelegate) Error triggering service at
New forum discussion 12 Sep 2011
Where can I find the SDK for ServiceDesk?  We have some automated solutions that need to be ported from a custom helpdesk solution into ServiceDesk.
New forum discussion 12 Sep 2011
Is Symantec ServiceDesk 7.1 capable of providing a Self-Service Password Reset functionality with Active Directory?
New forum discussion 01 Sep 2011
When I go to the Edit Local Machine Info app, I see two servers named "server: (local)", which the Edit Local Machine Info app complains about.  If I attempt to remove one of them (we only have the single SD server, and SMP is running on a different box), it tells me I cannot ...