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waddo2012

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Member for: 2 years 49 weeks
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New forum discussion 18 Jul 2012
Hey guys, just another possible quick one... Does anyone know of how to setup a business rule (or similar) that automatically classifies an incident ticket based on certain text in the ticket subject? For example: If someone creates a ticket with the word "broadband" ...
New forum discussion 18 Jul 2012
Hey guys, just looking for a little help with reporting as I can't seem to figure this out... Can you tell me if it’s possible in a report to sort by priority AND date created? Example: I currently have a report that shows tickets in order of priority ...