yabru

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yabru

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Member for: 2 years 49 weeks
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Member for: 2 years 49 weeks

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Symantec Accreditations

Symantec Sales Expert Plus (SSE+)

Altiris Client Management Suite 7 and Altiris Server Management Suite 7

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Solutions

140

Forum Threads

240

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yabru's Activity

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video comment 15 Nov 2011

yabru commented on: ServiceDesk Custom Search by ITS Partners Workflow Team

...but i'm sure there isnt any way for us to get our hands on this workflow? :-)

discussion comment 24 Oct 2011

yabru commented on: Advanced Incident form - Set 'type' to default

...but lets see :-)

discussion comment 16 Oct 2011

yabru commented on: Network Card - Speed

This has helped. I see Altiris 7.1 has this info built into the Inventory Cheers

New forum discussion 14 Oct 2011

yabru posted: Network Card - Speed

I need a solution Hi Guys, Does anyone know if its possible for us to be able to see what speeds the Network Cards are set to? Full Duplex/ 10/100 or Gigabyte? We'd like to be able to see how many of our Desktops hav

New forum discussion 27 Sep 2011

yabru posted: Service Desk Priority by Email

I need a solution Hi Guys, When an Incident is created by email, the Priority is set to 'Low' by default. Does anyone know where i can change this? Regards Steve Just guessing Just guessing here: SD

article comment 19 Sep 2011

yabru commented on: Technical White Paper for the Software Portal in Software Management Solution 7.1, Part 1

Hi Joel, Any chance you have a PDF version on this? Regards Steve

New forum discussion 11 Sep 2011

yabru posted: Amount of days before a Resolved Incident automatically gets Closed?

I need a solution Hi, Does anyone know where this setting is kept? If a Technician Resolves a call and the End User does not confirm it being completed....then after a certain amount of days, the Incident will be automati

idea comment 06 Sep 2011

yabru commented on: Age calculation when exporting Service Desk reports

How are you guys exporting your reports to discuss with your Management team???

discussion comment 10 Aug 2011

yabru commented on: Service Desk 7.1 SP1 (Satisfaction Survey)

You're actually right. It seems that in SD7.1 SP1, even when the Resolution times out, we do get a Survey sent to us. Has anyone tried the steps above? I'll look at implementing these this eveing and see how it works out... AM i ...

New forum discussion 21 Jun 2011

yabru posted: NS 7.1 uninstall as a Site Server

I need a solution Is there a correct way to achieve this? We have a mulitple Site Server environemnt which we are about to use Deployment Solution. Our NS Server was made a Site Server in the beginning, but after some rea

discussion comment 21 Jun 2011

yabru commented on: Adding printers manually to Service Desk 7.1

I'm not sure if its related to your question, but our Assets are associated to Location and NOT the user. So when our Technicians log the call, they need to be able to choose the relelvant Asset associated to that Users Location. I think ...

discussion comment 21 Jun 2011

yabru commented on: DS7.1 Scripted OS Install - product BUG

Please update this as and when you here from Support. Thanks

New forum discussion 20 Jun 2011

yabru posted: Service Desk 7.1 SP1 (Satisfaction Survey)

I need a solution Hi All Service Desk experts! Is this easy or complicated? I'm trying to figure out how to enable our users to fill out their Satisfaction Survey when a call is Closed. What i used to like about

New forum discussion 20 Jun 2011

yabru posted: DS 7.1 Joining the Domain

I need a solution Hi All, Just having a look at the usual tasks we used to use in DS6.9 like Joining computers to a Domain... The configuration task worked fine when i chose to take the computer from a Domain and join it

discussion comment 20 Jun 2011

yabru commented on: DS 7.1 Hardware Independant Agent

As allways! Thank for the info :-)

New forum discussion 20 Jun 2011

yabru posted: DS 7.1 Hardware Independant Agent

I need a solution Hi, When creating a Universal Image in DS6.9 we used to create our XP image on a workgroup and then at least have the Aclient installed only prior to it being syspreped. Now with DS 7.1, do we install th

discussion comment 17 Jun 2011

yabru commented on: Route Incident by location or Deparment (via Email)

Thanks for this! In two days you've done what i've trying for 2 months! Really appreciate it :-)

discussion comment 16 Jun 2011

yabru commented on: Route Incident by location or Deparment (via Email)

This has helped me massively! The location portion works perfectly and the plus here is that we now dont have to worry about using the Routing Rules Workflow :-) My initial workaround was to bypass the Automation Rules if the call was ...

discussion comment 14 Jun 2011

yabru commented on: Altiris DS7.1 in the 'Cloud'

Nelo, i think you're refering to the 'deployment' of aqn image though, or would the same apply to when 'capturing' an image. If it gets uploaded locally and then replicated to the NS, thats cool. But if we have to upload to ...

New forum discussion 13 Jun 2011

yabru posted: Altiris DS7.1 in the 'Cloud'

I need a solution Hi, If the SMP Server is a hosted server with only a 2mb link to it and we have configured all the usual Site Servers and enabled them to be Deployment Site Servers, with Task Services installed...ect...

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