Video Screencast Help

Changing Users Displaying on Process View from Email Address to Display Name

Created: 02 Jul 2013 • Updated: 26 Aug 2013 | 6 comments
BRING's picture
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Symantec single video player.

This provides the ability to change key user fields to render the display name of the user, rather than the email address.  Specifically,  Affected User, Submitted By User, Owner, and ResolvedBy User can all now be changed to render the Display Name, rather than the email address, or a combination of both, as the example provides. 

This uses a Integration component to generate a user mapping for the information.  Afterwares, you attach the associated process via automation rules to the the existing Servicedesk tickets.  

The video explains installation, and configuration. 

The attached package file provides the necessary workflow.

To download the video for viewing right click the mp4 link below and choose "Save link as"

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Lark's picture

Hi BRING - I can download the .package file but can't view or download the video just yet.

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ohzone - CherylPeterson's picture

Thanks for the heads up Lark. I'll check with the video team to see what's causing the issues with inline play. In the meantime I've added instructions for downloading the mp4 for viewing.

Thanks for your patience!
Cheryl

Community Manager
www.twitter.com/SymConnect
Need Altiris help? IRC chat #Altiris

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BRING's picture

You will need to use the right-click on the mp4 linkand then follow Ohzone's instructions!

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ohzone - CherylPeterson's picture

OK, the video is now playing inline! Enjoy!

Cheryl

Community Manager
www.twitter.com/SymConnect
Need Altiris help? IRC chat #Altiris

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Muhammad Ejaz's picture

Thanks................

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SmiWil's picture

Hi,

I just implemened this workflow on ServiceDesk 8 HF2. Works like a charm.

Is there also a possibility to get this fields as variables available in the Notification - Email template editor?

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