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Create a Workflow using the Service Catalog Request Template - Part 1

Created: 07 Sep 2012 • Updated: 26 Aug 2013 | 2 comments
Jason Short's picture
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resendesw's picture

These were great videos.  One question.  Will this work with Process Automation, specifically the Change or Incident Management Rule sets?  I would like to have emails sent to the members of the queues when new requests are added/changed/etc.  Or does one build them into the work flow itself?

 

Thanks

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resendesw's picture

I just tried reproducing your steps twice and and the following have occured:

 

At the Submitted Confirmation I just get a white screen with a process message.  Not the Thank You...Your request has been successfully submitted.

The ticket is generated but under status it says Exception

When I try to work the ticket, there is nothing under the Actions menu.

 

I am currently running WorkFlow 7.5.  Is there any known issues with the template and this version.

 

Thanks

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