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Demonstration of Symantec ServiceDesk Change Management process

Created: 29 Aug 2011 • Updated: 29 Aug 2011
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Josh Brown, Workflow and Altiris Engineer for ITS Partners, discusses change management in Altiris 7.0 and 7.1 This video is a demonstration of Symantec ServiceDesk Change Management process. The purpose of Change Management is to standardize methods and procedures to ensure the most efficient handling of the changes that an organization requires. This demonstration uses the ITIL method of the Symantec ServiceDesk Change Management process with the use of a multi-member change advisory board (CAB).

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