Video Screencast Help

Learn how to save login credentials, Set the banner and recover login password via email

Created: 21 Mar 2013 • Updated: 29 Jul 2013 | 4 comments
Chetan Savade's picture
+5 5 Votes
Login to vote
Symantec single video player.


This video demonstrates how to save login credentials, Set the banner and recover login password via email.

Password Recovery: If the account has been locked out due to repeated logon attempts, the resetpass.bat tool does not unlock the account. The default lockout period is 15 minutes.

Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory. For information on resetting the password in this version or greate

For the Symantec Endpoint Protection Enterprise Edition, do not use the admin account when setting up Active Directory Authentication. You must use a new Administrator account to use Active Directory authentication.

Comments 4 CommentsJump to latest comment

Lakshmi Narasimha's picture

This is not help us. We are not receiving any mail from TEMP Password. than how would reset the password.

Please some help to reset the password

Login to vote
ℬrίαη's picture

If you have a valid license, no reason support can't help. Do you?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Login to vote
Chetan Savade's picture

One of the possibility could be email address is not configured correctly. 

You can try with resetpass.bat file. This batch file will reset the username and password .

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Login to vote