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Push Installing the Altiris Agent for Mac from the SMP Console Video

Created: 21 Nov 2012 • Updated: 21 Nov 2012 | 6 comments
dougj's picture
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Symantec single video player.

This is a how to video on installing the SMP Agent for Mac, Unix, and Linux using a push install from the SMP console. In this video, you will see how to set up the prerequisites and install the agent.

For more information, please see the guide at the following location:
www.symantec.com/docs/DOC4847

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jellsworth's picture

Great video! But I have a question if you don't mind...

I've been having a large fail rate with the Push installations. I'm trying a lot of different approaches but I think it may just be me trying to push to too many machines at a time. I have ~1000 machines I need to push the agent to eventually for Mac, Unix, and Linux. What would you recommend as far as the number of machines being pushed to at one time? I've been pushing to roughly 150-200 machines at a time. What would be the most efficient way to go?

Thanks again for any help!

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jellsworth's picture

Still having the push problem with my macs. PC's work fine but I can't get a single Mac pushed to.

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dougj's picture

I have no kowledge of a limit to the number of machines that you can push to at one time. 

As for other issues, the first step is to review the install log from the console. From the console's agent push screen, click into the "Status Report" button and drill down to a failed computer. It will show each step attempted and we can usually find what the problem is. Common issues include: 1) name resolution from mac to NS; 2) multi-line prompts; 3) Remote login is not enabled (ssh); 4) Not using an admin account in the push screen credentials; 5) Mac OS version is not auto detected (for this, go into install settings and choose any listed mac os version). Feel free to post the entire log here, if you'd like me to review it. 

There are several kb articles, including: http://www.symantec.com/docs/HOWTO2518. 

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jellsworth's picture

Wow, I feel really really dumb for not catching this, but it turned out the admin account wasn't being used. Things are working ok for now. At least I can install on a few. I believe the rest are just connection issues in general. Thanks for pointing me in the right direction.

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dougj's picture

:) On the bright side, at least it's an easy fix! Glad it's looking better. 

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