Remote Assistance to Diagnose Problems and Perform Repairs on Remote Systems in CMS/SMS 7

This video describes how to use Remote Assitance to diagnostics problems and preform repairs on remote systems using CMS 7 and SMS 7.

Video Length:  29:48

This video demostates how to use the  CMS and SMS 7 technologies to effect the following types of changes on remote systems:

• Use Remote Manager the administrator can ping a remote system, perform and port check, and determine basics communication for that remote system
• Use Real Time System Manager to view the remote systems and view the modify the status of the services running, change the administrative passwords, and interact with vPro supported systems
• Use pcAnywhere to remotely connect and manage the systems, transfer files, chat, and session recording functionality
• Use Deployment Solution to deploy an image file to the remote system to reimage and rebuild the system

Video Upload: 

remote_assist_scu.mp4