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ServiceDesk Configuration: SLA Framework Overview

Created: 13 Sep 2012 • Updated: 26 Aug 2013
Jason Short's picture
+5 5 Votes
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This video provides an overview and demonstration of using the SLA framework in ServiceDesk 7.5.  The video will cover creating business hours, creating SLAs, applying SLAs based on rulesets, and taking action when an SLA is missed.

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