Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey and tell us about your satisfaction level using Symantec Connect. One lucky winner will receive 500 Connect points!* Take the survey.

ServiceDesk Customization: Add Custom Data Overview

Created: 24 Sep 2012 • Updated: 26 Aug 2013
Jason Short's picture
+4 4 Votes
Login to vote
Symantec single video player.

This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to implement the customization, and therefore are targets for advanced users.

Video Overview:

•Architecture of Adding Custom Data
     –Upgradeable
     –Reportable
•Method 1: Custom Data Type
     –ORM
     –Custom Fields
     –Edit Feeder Project
•Method 2: Add Process Reference
     –Used for CMDB Resources
     –Can be used to link to external data sources (Incidents / Notifications from CCS, DLP, SSIM, etc)
 
 

Video Link for Method 1: https://www-secure.symantec.com/connect/videos/servicedesk-customization-add-custom-data-method-1-custom-data-type-part-1

Video Upload: