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ServiceDesk Customization: Add Custom Data Overview

Created: 23 Sep 2012 • Updated: 26 Aug 2013
Jason Short's picture
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This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to implement the customization, and therefore are targets for advanced users.

 

Video Overview:

•Architecture of Adding Custom Data
     –Upgradeable
     –Reportable
•Method 1: Custom Data Type
     –ORM
     –Custom Fields
     –Edit Feeder Project
•Method 2: Add Process Reference
     –Used for CMDB Resources
     –Can be used to link to external data sources (Incidents / Notifications from CCS, DLP, SSIM, etc)
 
 

Video Link for Method 1: https://www-secure.symantec.com/connect/videos/servicedesk-customization-add-custom-data-method-1-custom-data-type-part-1

 

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