Symantec AutoSupport for Appliances How-to Video
AutoSupport provides proactive and automated support experiences for appliance customers. When enabled, AutoSupport proactively monitors appliance hardware components, automatically creates support tickets if necessary and forwards them to partners/support teams to expedite issue resolution. With AutoSupport, appliance issues get resolved even before the customer becomes aware of the issues.
This ‘how-to’ video explains the AutoSupport framework, its components, and detailed steps involved in enabling AutoSupport on Symantec Appliances. Watch this quick video to learn both how to enable AutoSupport ( enable Call Home and register appliance at the portal ) and benefits of AutoSupport.