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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1042 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New article 16 May 2016
There was a question on the Forums from Lark about Reading/Writing JSON in Workflow https://www-secure.symantec.com/connect/forums/write-object-json-and-read-object-json I made a couple of suggestions on the post but thought it would be useful as a ...
New idea 13 May 2016
When you create a PM policy you can choose in Step 2 of "Distribute Software Updates" the option to "Immediately replicate that policy down the hierarchy". It would be great to have this option available in the PatchWorkflowSvc ...
New article 05 May 2016
Currently these are Email Monitor issues that need to be fixed but I've decided to put up a summary of how to fix those until they're addressed in further releases. If SD.Email.Monitor project package hasn’t been unpacked yet, go ahead and do so from ...