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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1017 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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Group Activity

New article 25 Nov 2015
Here I will not go into details of creating Automation Library along with process data type. This is described in Workflow 7.6 User Guide in section ‘Creating Automation Library’ on pages ...
New idea 20 Nov 2015
I've been looking at and was wondering if Partners (and others) can create their own pages for Components we have built. We've already written ...
New discussion 17 Nov 2015
I have asked this question a few years ago but it is one of those topics that should be brought up once in a while. I know Symantec doesn't like to talk about their road-map publicly but it would be nice to know the direction and future of ServiceDesk. ...
New discussion 10 Nov 2015
Hello, I need  Workflow engineer to do some work before the End of the Month. If you have time to work during or after hours for about 1 week, this would be very helpful for me. We have an installation that needs to duplicate an existing processs, ...
New idea 10 Nov 2015
When you export a Model there is no name - could it default to name of model you're exporting. When you import a Model there is no name - could it default to the name of the model you're importing.
New blog entry 29 Oct 2015
A customer had written a custom workflow that tracked and managed specific networked assets in their environment.  The specific details of each asset, such as name, location, IP Address, etc, had been properly rendering in a grid component , but ...