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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 970 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos

Workflow Documentation

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ServiceDesk Documentation

Contributing to Workflow's Collaborative Component Pages

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Group Activity

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New discussion 13 Feb 2015
Just curious if anyone has implemented a Service Broker solution on the SMP database? Anything being used in a custom workflow? Would it cause any issue if Service Broker was enabled on the SMP database? Thanks, Kevin
New discussion 03 Feb 2015
Wello, Currently we are working on Self-Service software portal for the end users. The portal will leverage Symantec Workflow Solution and SMP platform. Each piece of software will have 2 policies Install/Uninstall and 2 correspondig filters applied as ...
New article 30 Jan 2015
This article sits in its original format (along with many others) at http://atmaworkflow.com/2014/10/24/primer-applying-custom-css-to-workflow-forms/.  This should amount to a good starting point for using custom CSS code to style your Workflow ...
New discussion 28 Jan 2015
Hi! By default, all e-mails sent to the monitoring mailbox are automatically recorded as IM and EM tickets. We are committed to each email will be recorded as EM ticket in the first place. IM or PM tickets will be created only if members of Service ...