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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 974 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos

Workflow Documentation

Example Workflow Templates

ServiceDesk How To Videos

ServiceDesk Documentation

Contributing to Workflow's Collaborative Component Pages

Group Activity

New discussion 03 Feb 2015
Wello, Currently we are working on Self-Service software portal for the end users. The portal will leverage Symantec Workflow Solution and SMP platform. Each piece of software will have 2 policies Install/Uninstall and 2 correspondig filters applied as ...
New article 30 Jan 2015
This article sits in its original format (along with many others) at  This should amount to a good starting point for using custom CSS code to style your Workflow ...
New discussion 28 Jan 2015
Hi! By default, all e-mails sent to the monitoring mailbox are automatically recorded as IM and EM tickets. We are committed to each email will be recorded as EM ticket in the first place. IM or PM tickets will be created only if members of Service ...
New article 20 Jan 2015
  Component definition This component presents a read-only, table-based list (array) of items to the end-user.  The content of this component is constructed much like the ListSelect component, but the two components differ in that the ...
New article 20 Jan 2015
  Component definition The link button component allows you to create a link which acts like a button. The link appears like any other link on a web page. But, after the user clicks on the link, the project will follow a path you specify instead ...
New article 20 Jan 2015
  Component definition This component allows you to select an image which will act like a button. When the user clicks on the image, the project will follow a path you specify. Component icon Definition of component input value or ...