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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1008 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

Group Activity

New idea 21 Aug 2015
It would be terrific if I could right-click a component and set it as a "favorite" or some similar vernacular, and then have it indefinitely show up in the component toolbox at the top and persist across projects.   The "recently used" section ...
New article 11 Aug 2015
I was recently working with the Theme Editor and got the following error. "A style with this name already exists" I'd created a style for a button and named it ".but Green". I then tried to change the name to ".but green". To rename it successfully ...
New idea 07 Aug 2015
I like to create Models to contain functionality in one place so I can re-use it in my Workflow. Under the Configuration tab there is Component model Component Model Name: <DROPDOWN of Models> Would it be possible to have these ordered by name ...
New idea 05 Aug 2015
Currently, unless I am missing something, when you run an upgrade process on ServiceDesk from the Maintenance Page of the SD installer you will be forced through until the end of the configuration where you can then simply start the upgrade. As those ...
New idea 31 Jul 2015
When you open a Worfklow all the Models are expanded by Default in the Project Window. This is fine when it is a small project but when you have 50+ Model this scrolls forever. Also I don't tend to need to be in the expanded options, you occasionally ...