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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 877 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos

Workflow Documentation

Example Workflow Templates

ServiceDesk How To Videos

ServiceDesk Documentation

Contributing to Workflow's Collaborative Component Pages


Group Activity

New idea 17 Feb 2014
Please add support for IE 11 in ITMS 7.5 and Workflow 7.5   I am espcially requesting support for IE 11 in Workflow, or a least a way to work around the rendering issues.  
New idea 04 Feb 2014
 In the Advanved Feeder Form, the Edit Incident Form and the Work Incident Forms when selecting the classification once a user gets to the last option the triangle is still visible. This implies there are more options available. Almost all users ...
New idea 04 Feb 2014
All of the drop down lists except for classifications allow users to press a letter in the keyboard and jump to that area of the menu. Has anyone found a way to modify the workflow to allow technicians using the advanced form to do this?   ...