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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1036 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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Group Activity

New discussion 15 Sep 2015
Hey Guys, I am in need of a Workflow engineer to help customize a workflow process to integrate with SYMANTEC DLP. I have a customer that already has a process for 1 aspect of DLP (email) and want to develop one for Discover, so the framework exists, ...
New article 11 Aug 2015
I was recently working with the Theme Editor and got the following error. "A style with this name already exists" I'd created a style for a button and named it ".but Green". I then tried to change the name to ".but green". To rename it successfully ...
New idea 07 Aug 2015
I like to create Models to contain functionality in one place so I can re-use it in my Workflow. Under the Configuration tab there is Component model Component Model Name: <DROPDOWN of Models> Would it be possible to have these ordered by name ...
New idea 05 Aug 2015
Currently, unless I am missing something, when you run an upgrade process on ServiceDesk from the Maintenance Page of the SD installer you will be forced through until the end of the configuration where you can then simply start the upgrade. As those ...