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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 944 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos

Workflow Documentation

Example Workflow Templates


ServiceDesk How To Videos

ServiceDesk Documentation


Contributing to Workflow's Collaborative Component Pages


 

Group Activity

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New article 08 Sep 2014
  Component definition This component may be used to associate/assign an existing cost center with an asset in the SMP platform. Component icon Definition of component input value or values Input values Input value name Input value data ...
New blog entry 25 Aug 2014
When trying to access Process Manager portal the browser states "Page Cannot Be Displayed" You may see these kinds of errors in the Windows Event Logs: computer | Error | 10/27/2008 2:56:05 PM | Microsoft-Windows-IIS-W3SVC-WP | 2297 The worker process ...
New article 18 Aug 2014
The Project has been designed to address a business requirement of a client who has a valid use case to modify the resolution date time and text when ticket is either resolved or closed.  The Project checks the following things before it allow ...
New idea 18 Aug 2014
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...