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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 941 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos

Workflow Documentation

Example Workflow Templates

ServiceDesk How To Videos

ServiceDesk Documentation

Contributing to Workflow's Collaborative Component Pages


Group Activity

New idea 18 Aug 2014
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...
New discussion 17 Aug 2014
Hi everyone - is there any way to add a report web part to a process view and have the report results associated to the process sessionID or reportprocessID?  I'm able to pull in the process data into a "Process Info" web part, but that part ...
New article 16 Aug 2014
On some forms, it may be helpful to provide visual cues and clues to the end user about how the form will be validated.  To accomplish this in the past, I've used methods such as exiting the form, performing validation in an evaluation model, ...
New article 16 Aug 2014
Purpose I had the requirement to create a form with, among many other fields, an email address field.  Rather than use the usual validation model on the button component or a validation model on the output path, I decided to use javascript to ...
blog entry comment 07 Mar 2014
New discussion 15 Aug 2014
Is there any documentation on how to use this feature (<service_root_url>/WorkflowManagement.aspx)? I can see finished processes show up in the Archive Count section, but how do I fill out the Archive details? Also, I'm not seeing the Error Count ...
New video 10 Aug 2014
This video gives you a demonstartion on using the Cloud SymHelp. Cloud SymHelp is a one-stop shop for all the IT Management Suite (ITMS) documentation. All the latest content is availabe by using the search option. Following is the ITMS Cloud ...