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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1042 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New article 28 Sep 2015
Original article is posted here. Caveat: in some versions of 7.6, the way Workflow renders form textbox elements is quirky.  Sometimes (depending on the version of Workflow you're using) you'll need to adjust the scripts a bit like so: The ...
New article 28 Sep 2015
Original article is posted here. While Workflow is typically associated with ServiceDesk (as SD is built on the Workflow platform) for ticketing, Workflow can be used to send data to any supported and available web service, and thereby can be used ...
New article 28 Sep 2015
Original article is posted here. There has been far too many times that I’ve had to go back and recompile a SQL integration library, simply because I needed to compare a different column than the original, or filter out some unwanted results. As ...
New article 28 Sep 2015
Original article is posted here. SQL integration of some sort has been involved in almost every project I’ve done.  Saving and fetching data is just part of it; the SQL engine can be used to quickly do calculations and filtering for your ...
New article 28 Sep 2015
Original article is posted here. For every project I develop, there’s a high probability that a custom-made SQL database is going to be useful to the process I’m working on.  I’m going to detail my process here, which should be a good ...
New article 28 Sep 2015
Original article is posted here. I spent an entire day a while back trying to get either the Active Directory components or the LDAP generated components to return some usable information on whether an account was locked out.  The only ...
New article 28 Sep 2015
Original article is posted here. The two settings Workflow provides for the position of your forms is handled here: When the checkbox is selected, your form turns out like this: being both centered vertically as well as horizontally. If the ...
New article 28 Sep 2015
Original article is posted here. I use the Embedded Rule Model a lot.  Excessively so.  Although configuring it takes only a few actions, after personalizing the component, all I need to do is drag and drop and it’s ready to ...
New article 28 Sep 2015
Original article is posted here. While developing a workflow project for a customer, I noticed that some machines in the customer environment were using IE9 as the primary browser.  I also noticed that my form design worked very poorly in IE9. ...