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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1052 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New article 01 Oct 2015
Original article is posted here. Whether this is a great, or extensible, or lazy, or short-sighted solution is likely quite debatable.  However, I use this method for nearly every variable value evaluation, and have never had a terrible issue ...
New article 01 Oct 2015
Original article is posted here. Note that this method can be manipulated to perform other actions when the CheckBox state changes. In response to another post, I built a quick Workflow demo project to show how to use CSS and Javascript to ...
New article 01 Oct 2015
Original article is posted here. Because I perform nearly all of my Workflow development and labwork locally on my workstation, I do not want to have Exchange and Outlook and all that running in a VM someplace just to handle AD and email testing, ...
New article 01 Oct 2015
Original article is posted here. I had the opportunity to respond to a post here, regarding writing data to an Excel file.  Here’s a quick go-to on how to do it. Let’s have a look at two different scenarios.  The first being that there’s ...
New article 01 Oct 2015
Original article is posted here. In this use case, I have a form with an embedded Iframe (this applies to subdialog windows as well, as they relate to their parent window).  In the Iframe, I have a small webform that is continuously ...
New article 01 Oct 2015
Original article is posted here. As I was presenting a project-in-development to a customer, the remark was made that “the suggested responses are going to be a problem, as this may be used on a community kiosk”.  I was presenting a ...
New article 01 Oct 2015
Original article is posted here. I use the Embedded Rule Model a lot.  Excessively so.  Although configuring it takes only a few actions, after personalizing the component, all I need to do is drag and drop and it’s ready to ...
New article 01 Oct 2015
For a project I’m developing that involves interactive reports, I needed the ability to filter results based on user input.  I didn’t want to do the usual – type a value into aTextBox, click a “filter” or “search” Button and then have ...
New article 01 Oct 2015
Original article is posted here. In response to another forum post, I came up with a method of mimicking the functionality of an html anchor tag on a Workflow form.  What this does, functionally, is scrolls a form to a specific ...
New article 01 Oct 2015
Original article is posted here. jdeleon7010 posted a topic about restricting text length in a text element on a Workflow form. Does workflow have a builtin component for specifying a character limit in a multiline text box? I did this once, ...