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Job failed Access denied KB V-79-57344-33928

创建时间: 10 10 月 2013 • Updated: 15 10 月 2013 | 5 条评论
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I am using BE2012 and am currently trying to do a restore using the "complete online restore of a computer, or restore system components option"

When i do run the job if fails with an error indicating that Access denied.

Job ended: October-10-13 at 9:48:56 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors
 
For additional information regarding this error refer to link V-79-57344-33928
 
The error indicates that the only folder it has an issue with is the Symantec Endpoint Protection directories. I am wondering why it fails to restore these directories and if there is a workaround? It seems to fails on every file/folder that is relating to Symantec, I have included a few of the directories it failed on below:
 
Access denied to directory Program Files (x86)\Common Files\Symantec Shared\EENGINE.
 
Access denied to directory Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105.
 
Thanks,
 
Stephane Chouinard

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lmosla 的图片

hello,

confirm that the user account used is a member of: domain admins.

Is this a restore from tape or disk?

schouinard 的图片

Hello Imosla,

Thanks for the response, the user account is a member of domain admins and this is a restore from disk.

Stephane 

lmosla 的图片

can you access these directories physically? If there is antivirus running make sure there is an exclusion for the Backup Exec services.

Ramprabhu 的图片

Hi,

If you are restoring to a Durbo NAS, you could refer the following Technical Article

http://www.symantec.com/docs/TECH183606

Thanks,

Ram

schouinard 的图片

I attempted to create an exception for BackupExec but this did not solve the problem. I then removed the tamper protection on Symantec Endpoint Protections Management console and this resolved the issue.

Stephane Chouinard

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