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No Internet Access with Dell Mobile Broadband SEP MR7MP2

创建时间: 12 10 月 2012 | 5 条评论
STF 的图片

Hey Guys, I have a Dell Latitude E6510 with a Dell Broadband 5620 card. Since I upgraded to MR7 / Teefer 3. I cannot get on the internet with the Broadband Card until I shutdown network threat protection. I have tried removing SEP and reinstalling. I have removed all the drivers and utility for the broadband card also. I still cannot get on the internet until I shutdown SEP. Any ideas would be much appreciated. I am running Windows 7 64bit SP1.

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pete_4u2002 的图片

can you open a support ticket, if the teefer driver is not removed then you may need to run teefer remover tool, which will be available from support.

then install sep, also check the firewall traffic log if traffic to port 80 is blocked. Can you access networ in your home/office?

STF 的图片

Is there a way to open a ticket without having to call into support to get that tool?

There is nothing in the logs when SEP is enabled. Since this is a broadband card I am not connected to my home office network. The regular wifi connection works fine with SEP enabled.

John Q. 的图片

I would recommend to enable logging on every single rule from your Firewall policy, then reproduce the problem and see if unexpected traffic is blocked.

Reminder: Windows 7 SP1 requires RU7 or newer (http://www.symantec.com/docs/TECH154768).

 

Please remember to mark the proper comment as SOLUTION:
 - to identify threads that do not require further assistance
 - to let other visitors know how to fix such issue

STF 的图片

Is there a way to open a ticket without having to call into support to get that tool?

There is nothing in the logs when SEP is enabled. Since this is a broadband card I am not connected to my home office network. The regular wifi connection works fine with SEP enabled.

John Q. 的图片

You can create a webcase via https://mysupport.symantec.com.

 

Please remember to mark the proper comment as SOLUTION:
 - to identify threads that do not require further assistance
 - to let other visitors know how to fix such issue