i am following this article http://www.symantec.com/business/support/index?pag...
to insert the hyperlink in the shortcut of the archived messages
i started this process on Friday night, and monitored with outlook custom search folder.
i also launched the private queue monitor and the A3 queue briefly showed the number 1
no shortcuts were modified. on Saturday morning still nothing happened and i restarted the EV server (version 10 sp1 on windows 2008 r2) and started the process again (making sure it is report mode, all items and selected only 1 archive (mine)
on Monday morning nothing had happened and we are Thursday morning and still no change, i have logged a support case but the engineer assigned to the case has no experience with this and i have asked him to escalate the case but this is not happening right now.
my archive is about 5gb in size with 75,000 items and my exchange mailbox (Exchange 2010 sp2 ru3) is about 800mb. i cannot see any increased activity on either exchange, outlook or on the ev server.
i am going to have to disabled the registry entry as we are running our weekly archive tasks on Thursday evenings and i will put it back on tomorrow and launch it once more.
any suggestions on what i can do/try in addition to what i have done?