Service desk 7.5 vs helpdesk email template.
In helpdesk my email template for worker getting a ticket was:
Service Desk has Opened the following Ticket:
Ticket #: workitem(workitem_number)
User Name: workitem(contact_name) (workitem(contact_nt_id))
User Phone: workitem(contact_phone)
Current Assignee: workitem(assigned_to_worker_name)
Created on: workitem(workitem_created_on)
$$workitem_version$$ - $$workitem_modified_on$$ - $$modified_by_worker_name$$ - $$workitem_action$$
Lossing the comment history not too bad, but lossing the contact phone number?
I also loss the ablility to ask the user is this the right phone number in the affected user email about a ticket being open.
half of our user are not at city hall and for the techs not to have phone numbers when out and about is a big thing.
Are there more avalible fields that what is listed?
Is there an advance email template guide?
Are more fields going to be avalible after the mp update?