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- Placing an Order
- How do I enroll for Symantec Education courses or products?
1. Browse or Search for courses using the Symantec Education online Course Catalog. You can browse all offerings by product group from this page or click on the Search tab to find all courses that match your search criteria.
2. Enter a keyword and/or product group in the search box and click Search. If you are looking for instructor-led courses only you can speed up your search by selecting Instructor-Led from the Delivery Type menu.
3. A listing of all offerings that match your search criteria will be presented. Click on the Search button for a course to see dates and locations.
4. Click on the Register link to add a course or product to your cart.
5. Follow on-screen instructions to complete the transaction.
Note: If you have an Education Voucher please click here for instructions.
Phone: Please call Symantec Education at 800-327-2232 (option 4).
- What if I've found the course I want, but my location is not listed on the schedule?
- How will I know that my order has been confirmed?
You will also receive an email notification if we cancel your reservation due to lack of payment.
These notifications serve as your receipt, so please print and save them for your records. If you do not receive email confirmation of your order within 24 hours, please call us at 800 327-2232 (option 4).- How do I register with Symantec Education?
- How do I register multiple students?
- Americas 800 327-2232 (option 4)
- Europe, Middle East and Africa +44 16 2859 2248
- Asia-Pacific +61 2 8879 1042
- Why register?
- Paying For An Order
- How do I pay for courses or products?
By credit card
Symantec currently accepts MasterCard, VISA, and American Express credit cards. If you use our online CyberCash-based Credit Card payment option, upon acceptance of your payment by the system we will consider your enrollment in the class "confirmed."
When you're registering online, be prepared to:
1. Indicate card type: VISA, Master Card, or American Express
2. Provide the cardholder's name as indicated on the card. For the transaction to be successful, the name and address you provide online must match the name and billing address on file for the credit card.
3. Provide the credit card number and expiration date.
By Symantec Education Voucher
To register for courses with a Corporate Savings Pass or Education Pack please follow these steps:
1. Search for Instructor-Led courses using the Symantec Education online Course Catalog.
2. Enter a keyword and/or product group. You can also select the date and location to further refine your search.
3. A listing of all offerings that match your search criteria will be presented.
4. Click on the Register link to add a course to your cart.
5. Follow the on-screen instructions to login/register.
6. When you are presented with the Billing Information page enter your Education voucher and click the Place Order button.
Note: Please pay close attention to zeros and "O"s within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O"s, as they look very similar.
To establish a new purchase order and/or register for training using a purchase order, please call 800 327-2232 (option 4). Please note that Symantec Purchase Order Requirements are as follows:
1. Clearly defined Bill-To and Ship-To
- Corporate Form or Letterhead
- Name of Requestor
- Requestor's Telephone number or Corporate Telephone number
- End User Company stated if different than Ship-To address
2. Purchase Order should be signed and dated by the requester
3. Symantec Software, Inc. standard payment terms are NET 30 from invoice date
4. Items to be ordered must be clearly stated:
- Product Description
- Unit Price
- Extended Price
5. Currency must be clearly stated on the purchase order
All classes must be paid in full before the start of class.
Open enrollment
Registration for Symantec Education training offerings are on a "first come, first serve" basis. We recommend registering four to six weeks in advance for instructor-led courses. We must receive payment within two business days in order to confirm your registration.
- What happens if I do not send my payment in time?
- Is it possible to receive an invoice before the course start date?
- Rescheduling or Canceling a Registration
- How can I cancel or reschedule a course?
Symantec will not honor refund requests after 12 months from date of order.
Symantec reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. Symantec will notify you via email at least 10 business days prior to the course start date. Once notified you may reschedule or receive a full credit. Symantec shall not be liable for non refundable travel arrangements if a course is rescheduled/cancelled.
- How can I cancel my online on-demand course?
Symantec will not honor refund requests after 12 months from date of purchase.
Exchange of any Symantec online on-demand license for the same material on CD-ROM is prohibited.
- How can I return learning products like on-demand CDs?
Symantec
Training Department
1001 Heathrow Park Lane #1033
Heathrow, FL 32746 Your refund will be processed once the unopened CD has been received. Exchange of any Symantec CD-ROM for the same material on an online on-demand license is prohibited. Symantec will not honor refund requests after 12 months from date of service.
- Symantec Education Discount Vouchers
- What discount programs does Symantec Education currently offer?
- How do I use my Voucher or Promo code?
- Go directly to the Symantec Education online Course Catalog. and select a product name.
- A listing of all courses for your selected product name will be displayed.
Note: If there are more than ten course titles there will be a "next" link. Click on this link to see more search results. - Click on a course title to see details and delivery types available for that course.
- On the course details page, click on the "Schedule" button to see the price, class schedule (if applicable) on the Offerings page.
- On the Offerings page click on the "Schedule" link to checkout. You will be asked to log in to your Symantec Education account in order to complete the registration process.
- Follow the on-screen instructions to login/register.
- When you are presented with the Billing Information page, please check the "Voucher" payment option, then enter in your Corporate Pass or Education Pack number into the Voucher field, then click the Place Order button.
- If I purchase a Voucher, how and when will I receive it?
- I was unable to use my voucher prior to the expiration date. Can I get an extension?
- I bought the wrong voucher. Can I get a refund?
- I lost my voucher. How can I get a replacement?
- Is a voucher transferable?
- My Account
- How do I update my personal information?
2. Click View My Profile in the left navigation bar
Note: The private contact information you enter and update here will help us maintain your account and contact you with any relevant news and information. The information we gather from you will not be used outside of Symantec Education without your permission.
- How do I change my password?
2. Click View My Profile in the left navigation bar
3. Click Change Password 4. Enter old password and new password (twice) 5. Click Save
- What if I forgot my password?
2. Click on the Forgot My Password? link
3. Enter user name and click Go.
4. Your password is sent to you via email.
- Getting Ready for Instructor-Led Training
- What do I need to bring with me to the class?
- Is there any preparation work required (prerequisites)?
- What is the required attire?
- Can I access the Internet to check my e-mail from the classroom computer?
- Can I buy the course materials separately?
- What is the address and phone number of my training location? What hotels do you recommend?
- What time does the class start/end?
Most Symantec Education centers open at 8:30 am daily with classes starting at 9 am. Classes end at approximately 5:00 pm daily. Typically, there is a lunch break, as well as a 15-minute break mid-morning and mid afternoon. Class registration confirmation notices and email reminders provide students with more specific information about each class.
For additional information, call 800-327-2232 (option 4) for sales, or email us at americas_education@symantec.com
- Getting Ready for Customer Onsite Training
- What is Onsite training?
The minimum course delivery duration for onsite training is two days.
To register for any onsite training, please plan four to six weeks in advance. We require confirmation of the required equipment checklist and payment prior to scheduling and confirming a date for the onsite course. Once the date is firmly scheduled, our cancellation policy becomes effective.
- How do I arrange an Onsite Training Event?
The minimum course delivery duration for onsite training is two days.
To register for any onsite training, please plan four to six weeks in advance. We require confirmation of the required equipment checklist and payment prior to scheduling and confirming a date for the onsite course. Once the date is firmly scheduled, our cancellation policy becomes effective.
- What is included?
-A focus on your business needs and learning objectives
-Flexible content, agenda and delivery options
-Training materials provided
-Privacy and confidentiality: the opportunity to explore issues specific to your organization without members of other companies being present -Symantec traveling equipment (if applicable): Leave the technical setup to us; we bring it, set it up and tear it down
- How many student kits will we receive?
- Where do Onsite training events take place?
- What if my location has specific security access requirements?
- Are there hardware/software requirements for onsite events?
If the event is to be delivered onsite at your location with our traveling equipment, then we will also provide the software and hardware required for the course.
If the event is to be delivered on-site using your equipment, we will help you identify the technical environment requirements to ensure a successful training engagement.
- What if we want to reduce the number of attendees?
- What is the cancellation policy for onsite events?
If you do not show up for the event, or if you cancel on the day of the event, you will be charged one hundred (100) percent of the event fee. This charge covers everything, including related fees.
- On-Demand Training
- Whom can I contact if I have technical problems using an On-Demand course?
- What are the technical requirements for On-Demand eLearning/Web-Based courses?
- Windows (98se, 2000, XP)
Internet Explorer 5.0+
Netscape Navigator 7.1
AOL 9
Mozilla Firefox 1.0.3
Macintosh (OS X 10.2, 10.3) - Linux
Safari 1.1, 1.2
Mozilla Firefox 1.0.3 - Solaris
Mozilla 1.2, 1.4 - Additional Requirements
Macromedia Flash Player 6.0.79 or higher
Macromedia Flash Player 7 or higher for Linux and Solaris
Minimum bandwidth requirement is 56 kb/sec
- What are the technical requirements for On-Demand Instructor-Led courses?
On-Demand Insructor-Led courses are best viewed with:
Windows 2000+, Macintosh OS X 10.3.9+, Linux
Internet Explorer 6+, Firefox 1.5.x+
RealPlayer 10.x
VPN: If using Cisco VPN use Cisco 5.0+ OR disable VPN
- Can I exchange my online on-demand course for a CD version of the same course?
- Symantec Tech Center Training (eLearning Subscription)
- How long is my Tech Center Subscription?
- Is the content updated?
- What are the technical requirements for viewing Tech Center modules?
- Windows (2000, XP)
Internet Explorer 6.0+
Mozilla Firefox 1.7.5+
Windows Media Player 9, 10
Macromedia Flash Player 6.0.79 or higher - Macintosh (OS X 10.2, 10.3)
Safari 1.x+
Mozilla Firefox 1.7.5+
Windows Media Player 9
Macromedia Flash Player 6.0.79 or higher - Linux
Mozilla Firefox 1.7.5+
Konqueror 3.2+
Windows Media Player 6.4
Macromedia Flash Player 7 or higherYou also need to complete ALL browser settings indicated below.
- When I click a link to launch a module nothing happens - why?
- Use IE 5.5 or higher to view Tech Center modules
- Ensure pop-up blockers are turned off on IE: On your IE browser menu select Tools > Popup Blocker > Turn off pop-up blocker
- Ensure that pop-up blockers are also turned off on any integrated toolbars, such as the Yahoo! or Google toolbars
- Ensure that IE allows pop-ups from the Symantec sites: On your IE browser menu select Tools > Internet Options > Privacy tab > Pop-up Blocker Settings > check that the "Allowed sites" list includes these sites:
*.symantec.com
*.veritas.com
If these are not listed type them in one at a time into the "Address of Web site to allow" field and hit the "Apply" button. - Ensure these websites are allowed to use cookies: On your IE browser menu select Tools > Internet Options > Privacy tab > Sites > check that the "Managed Web sites" list includes all sites:
*.symantec.com
*.veritas.com
If these are not listed type them in one at a time into the "Address of Web site" field and hit the "Allow" button. - Save your settings, close then reopen IE. to test your access to the Tech Center modules.
If you are still unable to view the Tech Center modules after completing ALL steps above:
a. If you are using a company computer/laptop contact your IT department, as there there may be additional corporate firewall restrictions or filters which can't be altered by employees. Otherwise, contact us.
b. If you are using a personal computer please contact us.
- I purchased a Tech Center but can't access it
b. If you received your Tech Center purchase order certificate (see sample 1 or sample 2) and tried to access your Tech Center but received an error message, you first need to redeem the subscription using your voucher/serial number posted in your certificate in order to complete the registration process. Follow the steps below:
- Go to the Symantec Education site home page at http://www.symantec.com/business/training/, click on your Tech Center, then on the Tech Center page click on the “Register Now” link
- Click the “Schedule” button on the course description page, then click the “SCHEDULE” link on the offerings page
- Login using your Symantec Education username and password. If you do not have a Symantec Education account, please create a new account.
Note: The Symantec Education account is different from the Symantec.com or Symantec License Portal accounts - After the Terms & Conditions page review your Tech Center order on the following page, then click the Confirm button at the bottom right of the page
- On the Billing Information page check the “Use Voucher” box to select this method to redeem your voucher (you are not paying again, you are using your voucher of payment to redeem the order). A "Voucher/Certificate Number" field will then appear on the page
- Enter your voucher/serial number, which is located in the middle of the certificate you received (see certificate sample 1 or sample 2) , in the Voucher/Certificate Number field and hit the “Place Order” button
- You will see the Order Confirmation page from which you can access your Tech Center immediately.
You will also receive a Tech Center subscription confirmation email (see sample email) - To access your Tech Center again at a later time go to Symantec Training at http://www.symantec.com/business/training/ and either click on the “Login To My Education” link in the right column or click on your Tech Center link, then the "Login" link
- Who should I contact if I have a question about my Tech Center site?
- Your Tech Center
- Your Tech Center username
- Clickpath you took from login to issue
- Did you receive a confirmation email for your Tech Center? If so, please include it with email as an attachment
- Have you completed ALL steps to allow access to modules outlined above?
- What are the Symantec Tech Center terms and conditions?
- Symantec IT Infrastructure Library (ITIL) Training
- What are the technical requirements for using on-demand courses?
- Windows (95+)
Internet Explorer 5.5+
Netscape Navigator 4.76+
Browser Font Setting of Medium (default) - Macromedia Flash Player 5.0+
- At least a 486DX 33Mhz CPU
At least 16MB of RAM
At least VGA Graphics capability with a minimum 512k video RAM - A 28.8Kbps or higher Internet connection
- Microsoft-compatible mouse
- An MPC-compliant sound card with attached speakers or headphones is recommended
- Symantec Virtual Academy Training
- What are the technical requirements for Virtual Academy courses?
To setup the AT&T Connect Participant application, a user's PC must run:
- Microsoft Windows (2000, XP SP1/SP2)
Windows Vista is also supported by Interwise v8.2
Internet Explorer 6.0+ (recommended), most forms of Netscape 4.7+
AT&T Connect also supports Mozilla or Firefox
If connected to the internet via AOL, minimize your AOL browser and use Internet Explorer to attend the class - At least 64 MB of RAM in PC and a monitor resolution of at least High Color (16 bit) at 800 by 600
- Internet connection, preferably high speed
- The audio may be run over the PC or the telephone. Headsets to allow students to speak using the internal mic/speakers of the PC will be shipped to students once registered for a class
- Test if your system is prepared ahead of class time by going to http://www.interwise.com/live/ECPConnect.asp
TrueLab:
The following web browsers are supported for use with TrueLab:
- Microsoft Windows (2000, XP, and 2003)
Internet Explorer 6, Internet Explorer 7, Mozilla Firefox 1.5, Mozilla Firefox 2 - Sun Solaris (10)
Mozilla 1.7, Mozilla Firefox 1.5, Mozilla Firefox 2 - Apple Mac OS X 10.4 (Tiger)
Safari 2 - The TrueLab Client Applet supports the following Java Virtual Machines (JVM)
Sun JVM 1.4.2+ minimum requirement
Sun Java 5 aka JVM 1.5.x recommended for optimal performance and to take advantage of some of the advanced features of the TrueLab Client Applet. Download it from http://www.java.com - Internet connection must be at least a dedicated 56Kbps connection.
- Broadband or leased line connection for optimal results
- Test your system with the TrueLab system checker at http://truelab.hatsize.com/syscheck
- How do I print out my certificate of Virtual Academy course completion?
2. Click View My Transcript in the left navigation bar
3. Click Print Certificate of Completion for your completed class
- How to Print Your Certificate of Course Completion
- Certification
- What if I have a certification question?