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Altiris Log Viewer

The Altiris Log Viewer, also known as NS Log Viewer, is a tool provided with the Symantec Management Platform. It displays a runtime view of the errors, warnings, information, and trace messages that are occurring real time.

The Altiris Log Viewer is located under Start > All Programs > Symantec > Diagnostics.

For information on how to read Notification Server log files, go to

www.symantec.com/docs/HOWTO75156

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SMP log viewer

Provides advanced troubleshooting capabilities, in addition to the Altiris Log Viewer that ships with ITMS:

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IIS Health monitor

Searches for performance issues due to: non-optimal settings and missing OS/.NET fixes.

Searches for virtual directory configuration issues.

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Database Health monitor

Provides comprehensive configuration data on:

Provides comprehensive performance data on:

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Symantec Installation Manager Supportability Pack

This tool, which is part of Symantec Installation Manager, creates a .zip file that includes SIM logs, Symantec Management Platform logs, product listing, install history pl, performance logs, LatestInstallPackage xml and SIM_Infot.txt. Send this file to Symantec Support for troubleshooting installation issues.

To create a support package, open Symantec Installation Manager and click Settings. On the Settings page, click Create support package.

The package is copied to: C:\Program Files\Altiris\SymantecInstallationManager\Support .The name of the file is "Support_<date>". "Date" signifies the date when the file was created.

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Altiris Profiler

Altiris Profiler is a simple, yet powerful, tool for analyzing SQL queries and code blocks executing in Notification Server and its associated processes.

The Altiris Log Viewer is located under Start > All Programs > Symantec > Diagnostics. The actual files used for it are located under …\Program Files\Altiris\Diagnostics as Profiler.exe.

The Altiris Profiler is installed by the Diagnostics package during the initial installation of the Symantec Management Platform 7.0 and 7.1. The MSI used is called "altiris_diagnostics_7_x_spx_x64.msi" under …\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris.

For an introduction to Altiris Profiler, go to

www.symantec.com/docs/HOWTO75167

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Symantec Software Resource Replicator

Used in an upgrade scenario from Symantec Management Platform 7.0 to 7.1.

Currently, the 7.0 to 7.1 migration tool does not migrate software resources from 7.0 to 7.1.

The Symantec Software Resource Replicator utility migrates "logical" information for deliverable software resources from one Notification Server to another. Note that the utility does not migrate physical packages. Physical packages should be migrated manually

For more information, go to http://www.symantec.com/docs/TECH166711

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MS Windows Event Viewer

The Microsoft Windows Event Log Service records application, security, and system events in the Event Viewer. Using the event logs in Event Viewer, information about hardware, software, and system components, and monitor security events on a local or remote computer can be obtained.

Event logs can help to identify and diagnose the source of current system problems, or help to predict potential system problems. More information can be found in this KB from Microsoft:

http://support.microsoft.com/kb/302542

To launch Windows Event Viewer by click the Windows Start button, then right-click Computer, then click Manage. When the Computer Management console loads, expand Event Viewer.

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Wireshark

3rd-party tool that is used for viewing and analyzing network traffic.

http://www.wireshark.org/download.html

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Microsoft Windows SysInternals

Windows SysInternals - http://technet.microsoft.com/en-us/sysinternals

Sysinternals Process Utilities

3rd-party tool set that includes advanced system utilities, such as

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Microsoft SQL Server Management Studio

3rd-party tool that manages and accesses SQL server instances accross the network and their databases. The options available in the tool are controlled by the SQL instance's security configuration.

This tool is used by a DBA to manage SQL server instances and their databases, including the database created and used by Symantec Management Platform (SMP). In addition to the DBA, the SMP Administrator will often use this tool to access the SMP database.

This tool is installed as part of a SQL Server Instance; however, the SQL Installation can install just the SQL tools without having to install a SQL instance.

Documentation:

http://msdn.microsoft.com/en-us/library/ms130214(v=sql.105).aspx