Messages which are given Spam verdict with the action Hold message in Spam Quarantine back up in Delivery MTA queue.
These messages share following characteristics:
1 1 2011 00:00:00 [SmtpConsumer_0080_007] ERROR - 79 java.lang.ArrayIndexOutOfBoundsException: 79 at com.brightmail.common.lang.SBCSCodeRangeTable.lookupShiftCode(SBCSCodeRangeTable.java:138) at com.brightmail.common.lang.CodeRangeTable.lookupShiftcode(CodeRangeTable.java:404) at com.brightmail.common.lang.LanguageIdentifier.categorize(LanguageIdentifier.java:566) at com.brightmail.common.lang.LanguageIdentifier.classify(LanguageIdentifier.java:791) at com.brightmail.common.lang.LanguageIdentifierHelper.decodeHeaders(LanguageIdentifierHelper.java:168) at com.brightmail.bl.quarantine.SpamMessageHandler.populateSpamMessageHeaders(SpamMessageHandler.java:315) at com.brightmail.bl.quarantine.SpamMessageHandler.headers(SpamMessageHandler.java:197) at com.brightmail.service.smtp.impl.SmtpConsumer.storeHeaders(SmtpConsumer.java:303) at com.brightmail.service.smtp.impl.SmtpConsumer.run(SmtpConsumer.java:188)
The message header field contains one or more invalid high ASCII characters.
This issue was fixed with Symantec Messaging Gateway (SMG) 9.5 and later. Migration to SMG9.5 will solve the issue.
Workaround for SMG7.x/8.x/9.x prior to 9.5 and SMSSMTP5:
Add Modify the subject line action which appends a string with the explicit character encoding set.
To do this, for all Quarantine policies, repeat the steps below.
Note:
For both SMS for SMTP5 and Symantec Brightmail Gateway series, changes to the policies take effect immediately. No Services require to restart.
Applies To