Change the sending address used by Message Templates, Enrollment emails and Daily Status emails in Encryption Management Server
Article ID: 154712
Updated On:
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Issue/Introduction
By default in the Symantec Encryption Management Server (PGP Server), the sending address for Daily Status emails is:
do-not-reply@hostname
where hostname is the Hostname listed on the System / Network page in the PGP Server administration console. For example, if the Hostname is keys.example.com the sending address will be:
The sending address used for Enrollment emails and Message Templates is:
pgp-universal-admin@domain
where domain is is the domain of the Hostname listed on the System / Network page in the PGP Server administration console. For example, if the Hostname is keys.example.com the sending address will be:
Enrollment emails are sent when the PGP Server does not enroll clients using Active Directory authentication.
Message Templates are listed under Mail / Message Templates in the administration console. Most of the templates are related to Web Email Protection and PDF Email Protection. For example:
- New Message Notification
- New User Email -- Establish Passphrase
- Establish PDF Email Protection Passphrase
- New PDF Email Protection Message Notification
- Recover Passphrase
- Unlock Account
The default sending addresses can be changed. This is particularly important for the address used by Web Email Protection and PDF Email Protection. This is because email addresses beginning with pgp-universal-admin@ are likely to be classified as spam by the large email providers such as Gmail.
In addition, the sending address should be valid. This is because if a Web Email Protection or PDF Email Protection notification message is sent to an address and the email bounces, the recipient's mail server will attempt to send an undeliverable notification back to the sender. If the sender's address is also invalid, it results in backscatter. This too will cause the large email providers to classify mail from the sending address as spam. To prevent this, associate the sending email address with an unattended mailbox or a black hole.
Resolution
You will need to connect to PGP Server over SSH in order to change these email addresses. In a clustered environment, you need to make the changes on each cluster member.
Important Note: As these commands are done via SSH, it is very important to not enter these commands incorrectly. Doing so could cause unexpected behavior with the PGP Server and could cause these emails to fail.
Once you have done this, reach out and open a support case and we can assist you in changing these values.
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