|||||
Symantec.com > Business > Services > Overview

Business Critical Services is designed for enterprises that have minimal tolerance for service interruption and provides a range of options from the highest level of responsiveness to personalized, proactive services that are unparalleled in the industry. This comprehensive approach offers you three coverage levels that build upon each other to provide the following features:

Advanced Access

  • Expedited, direct access to advanced level engineers
  • 24x7 priority case queueing and handling
  • Accelerated service level targets

Remote Product Specialist

  • Product specific coverage delivered by a designated single technical point of contact backed up by a team of advanced level engineers
  • Deep product knowledge results in rapid issue diagnosis and enables quicker problem resolution

Premier - DataCenter, National and Global

  • Entitles you to an elite team of designated Symantec support engineers who intimately understand your complex IT environment, processes, and culture
  • This greater environmental knowledge translates to faster issue resolution and risk mitigation
  • Regular onsite visits, proactive services and account reviews to ensure you get maximum benefit from your installed Symantec solutions
  • Flexible packages range from a single data center to worldwide coverage
For more information about this Symantec Service, please contact Enterprise Sales.
Contact Sales
©1995 - 2009 Symantec Corporation
Site Map|
Legal Notices|
Privacy Policy|
|
Contact Us|
Global Sites|
License Agreements