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Getting Support

Symantec is dedicated to help customers and partners achieve significant and lasting value from Symantec solutions. Our primary focus is to enable customers to leverage Symantec products' operational functionality by providing tools, resources and technical assistance.

Licensing and Customer Account Issues / Customer Care

Customer Care provides non-technical assistance relating to Software License Activation; Software Version Upgrading and general account support, to help ensure the experience of doing business with Symantec meets your needs and exceeds your expectations.
  • Contact Customer Care By Phone

    Australian customers may call: 1800 808 089
    New Zealand customers may call: + 612 8220 7256

    Other countries

For Product Specific Support / Technical Support

Symantec’s Global Enterprise Support Services provide technical support programs tailored to meet customers varying business requirements.
  • For Online Technical Support

    Search for quick answers in the Technical Support Knowledge Base.
    Quickly create, update, and manage many of your support issues within MySupport.
    Search through Product Forums on Symantec Technical Network.

  • Contact Technical Support By Phone

    Australian customers may call: +6128220 7111 or 1300 36 55 10
    New Zealand customers may call: +64 9 913 5175

    Other countries

Symantec's Customer-Driven Philosophy