Norton 2010 Products

• Error: "3039,1" after you install
• Message: "Activation not complete: No response received from the Symantec server"
• Error: "Unable to open this Norton product..." 8504,104
• I cannot connect to the Internet even if I disable Norton
• Virus Definitions download but date does not change after I click Fix Now
• Norton program installation appears complete, but you cannot start the program
• I do not see my issue listed here

Norton 2009 Products

• Error: "Symantec Service Framework has encountered a problem and needs to close..."
• Error: "Unable to open this Norton product..." (8504,4)
• At Risk: "Norton Product Currently Disabled" is displayed
• Definition Updates download but date does not change after you click Fix Now
• I cannot connect to the Internet even if I disable Norton
• I do not see my issue listed here

Norton 360

• Error: "Symantec Service Framework has encountered a problem and needs to close..."
• Error: "Unable to open this Norton product..." (8504,4)
• Error: "Setup has detected that a previous install or uninstall has been completed but requires a restart..."
• I cannot connect to the Internet even if I disable Norton
• Error: "3039,1" after you install Norton 360 Version 3.0
• Error: "Another version of a Norton or Symantec product has been detected on this computer..."
• I do not see my issue listed here

Norton Online Backup

• Set up Norton Online Backup for the first time
• Add or remove a computer from your Norton Online Backup account
• Download the files from Norton 360 online backup using your Norton Online Backup account
• Restore your files from Norton Online Backup
• Reinstall Norton Online Backup
• I do not see my issue listed here

Activation

• How to recover your product key
• Message: "Activation not complete: No response received from the Symantec server" (2009)
• Problems with product activation not listed

Subscriptions

• How to renew your subscription services
• How to enter your renewal code or subscription key
• Subscription appears to have expired early
• Problems with subscriptions not listed here

LiveUpdate

• Error: "Failed to check for some updates" (8921,301)
• "Unable to connect . . . " (8921,229)
• "LU1814: LiveUpdate could not retrieve . . ."
• "LU1821: This update failed . . . "
• Error: "LU1825: . . ."

How to...

• Schedule a full system scan with Norton AntiVirus 2009
• Set up Identity Safe for the first time (2009)
• Configure Parental Control in 2009 Add-on Pack
• Run LiveUpdate
• Update virus definition files manually

Useful Links

• Viruses and Risks
• Norton Removal Tool
• Norton Support Tools
• Virus Removal Tools
• Symantec Security Check
• Top Technical Issues

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