Norton 2010 Online Solutions

• Error: "3039,1" after you install
• Error: "Unable to open this Norton product..." 8504,104
• I cannot connect to the Internet even if I disable Norton
• Virus Definitions download but date does not change after I click Fix Now
• Norton program installation appears complete, but you cannot start the program
• I do not see my issue listed here

Norton 2009 Online Solutions

• Error: "Symantec Service Framework has encountered a problem and needs to close..."
• Error: "Unable to open this Norton product..." (8504,4)
• At Risk: "Norton Product Currently Disabled" is displayed
• Definition Updates download but date does not change after you click Fix Now
• I cannot connect to the Internet even if I disable Norton
• My problem is not listed here

Norton 360 Online Solutions

• Installing Norton 360 2.0 product on a virus infected computer
• Error: "Symantec Service Framework has encountered a problem and needs to close..."
• Error: "Unable to open this Norton product..." (8504,4)
• Error: "Setup has detected that a previous install or uninstall has been completed but requires a restart..."
• I cannot connect to the Internet even if I disable Norton
• Error: "3039,1" after you install Norton 360 Version 3.0
• My problem is not listed here

Norton 2008 Online Solutions

• Installing Norton 2008 product on a virus infected computer
• Auto-Protect shows 'Off' and clicking FIX NOW does not fix it
• Cannot connect to the Internet even if Norton is off
• My problem is not listed here

Solutions for activation problems

• Activating your Norton service
• "Error 1973,111" or "Error 111" "Malformed Request.. . ."
• PIN number is not valid, while activating (2009)
• Service Cancelled message when activating

Solutions for download or install problems

• Download did not start or did not complete
• Norton program installation appears complete, but you cannot start the program
• File downloaded will not extract

Solutions for LiveUpdate problems

• Error: "Failed to check for some updates" (8921,301)
• LU1814: LiveUpdate could not retrieve . . .
• LU1840: Automatic LiveUpdate is already running ...
• LiveUpdate stops at 20 to 30 percent

How to...

• Download and install your Norton product
• Run LiveUpdate
• Update virus definition files manually
• Scan for threats in Safe mode with your Norton 2009 product 

Useful Links

• Download or Run Support Tools
• Norton Removal Tool
• Viruses and Risks
• Norton Security Scan
• Virus Removal Tools
• Submit a virus sample

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