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Business Critical Services – Advanced Access

Business Critical Services Advanced Access provides you with expedited access to advanced level-support engineers. You’re at the top of the call queue and directly in touch with a senior engineer 24x7, 365 days a year, so your case never has to wait.

Key Benefits

  • Top-of-the-queue call priority
  • Expedited access to our advanced line support engineers
  • Access to the Business Critical Services Premium website
  • Unlimited designated contacts

Resources

Data Sheet: Symantec Business Critical Services: Advanced Access

Direct access to advanced line engineers and priority case handling for today’s enterprise.

Data Sheet: Symantec Business Critical Services Overview

This data sheet describes all of our Business Critical Services offerings.

Brochure: Symantec Business Critical Services for the Enterprise

Stabilizing your infrastructure. Optimizing your IT operations. Rapid response when you need it. That’s more than just support—that’s Business Critical Services.

Podcasts

Symantec Business Critical Services (BCS)

Symantec Business Critical Services (BCS) has been instrumental in helping companies to maintain a balanced and healthy IT risk management program. In this podcast, Steffen Low, Vice President of BCS, discusses how BCS can help large organizations manage a mix of Symantec technologies.

ListenListen

05:57

CIO Digest Interview with Graeme Hackland, CIO, Renault F1 Team

The exhilarating roar of 20 engines simultaneously revving to 18,000 RPM at the beginning of a Formula One race creates an adrenaline rush that is difficult to describe. The CIO of Renault F1 Team, Graeme Hackland, has seen the highs and lows of F1 over his 12-plus years at Renault F1 Team. In this Executive Spotlight Podcast, Hackland discusses how he and his team are playing a critical role in helping the Renault F1 Team to achieve and maintain optimal levels of high performance.

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38:12

Shinhan Bank Standardizes Data Center with Symantec

By standardizing their data center, Shinhan Bank in Korea found more than $16 million in business value during a six-year period with Symantec Data Center Foundation products and Symantec Business Critical Services. Greg Malacane, senior business analyst at The Alchemy Solutions Group, provides an overview of a recent business value analysis of the bank.

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12:51

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Products for this Service

A listing of all Symantec products eligible for Business Critical Services - Advanced Access.