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Business Critical Services – Advanced Access

Business Critical Services Advanced Access provides you with expedited access to advanced level-support engineers. You’re at the top of the call queue and directly in touch with a senior engineer 24x7, 365 days a year, so your case never has to wait.

Key Benefits

  • Top-of-the-queue call priority
  • Expedited access to our advanced line support engineers
  • Access to the Business Critical Services Premium website
  • Unlimited designated contacts


Data Sheet: Symantec Business Critical Services: Advanced Access

Direct access to advanced line engineers and priority case handling for today’s enterprise.

Data Sheet: Symantec Business Critical Services Overview

This data sheet describes all of our Business Critical Services offerings.

Brochure: Symantec Business Critical Services for the Enterprise

Stabilizing your infrastructure. Optimizing your IT operations. Rapid response when you need it. That’s more than just support—that’s Business Critical Services.


Products for this Service

A listing of all Symantec products eligible for Business Critical Services - Advanced Access.