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Business Critical Services Premier

Business Critical Services Premier is Symantec’s premium Support Services offering, designed to simplify support, maximize return and protect IT infrastructure. Simplify your support experience with a Business Critical Account Manager. Maximize the return from your technology investment with best-practice implementations that efficiently use all the product features you need. Protect yourself from downtime with proactive planning and risk management. Speed issue resolution with priority access to experienced technicians.

Gain a champion inside Symantec.

  • Get expert proactive support from your Business Critical Account Manager (BCAM) who understands your business needs
  • Acts as a single point of contact for your critical cases
  • Customizes Support Services to fit your business needs
  • Coordinates more seamless software upgrades and migrations
  • Helps organize staff training/education through Symantec Education Services
  • Acts as a trusted advisor to help you succeed

Speed issue resolution with priority access to experienced technicians.

  • If it breaks, we fix it. Your issues get priority treatment
  • Only highly experienced technicians are assigned to resolve your issues—onsite if necessary
    • BCAM oversight helps you get the best Symantec has to offer
    • Post-issue, you’ll have case history reports, root cause analysis, and post-mortem analysis for continual improvement
  • Reduces risk
  • Mitigates the impact of failure
  • Improves stability and reliability

Win with proactive planning and management.

  • A Business Critical Engineer (BCE) works with you to optimize your Symantec environment to suit your business needs
  • Support extensions for select product families give you more time to plan
  • Minimizes downtime by identifying potential issues before they impact performance
  • Use each product feature fully to get the most value from your software investment

Maximize staff effectiveness with Symantec Education resources.

  • Empower your staff to fully utilize product features and capabilities
  • Instructor-led trainings and online courses will help your staff get the most from their Symantec technology
  • Less human error
  • Increased productivity
  • Fuller, more efficient use of technology
  • Reduction of staff knowledge gaps that hamper efficiency


Products for this Service

A listing of all Symantec products eligible for Business Critical Services - Premier.