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Business Critical Services – Remote Product Specialist

The Symantec Business Critical Services Remote Product Specialist offering includes an assigned, advanced-level product expert to personalize your support experience. In addition to priority call queuing, you’ll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment. In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.

Key Benefits

  • Direct access to an assigned engineer with deep product expertise and personalized knowledge of your IT environment
  • Priority call queuing and expedited access to our advanced line support engineers
  • Access to the Business Critical Services premium website
  • Rapid-issue diagnosis and problem resolution

Videos

Announcing the launch of the Symantec Business Critical Program

Video: Announcing the launch of the Symantec Business Critical Program
See how the simplified Symantec Support Services portfolio makes it easier for customers.



New Business Critical Services Premier

Video: New Business Critical Services Premier
Learn about how the new Symantec Business Critical Services Premier targets the customer’s desired outcome.



New Business Critical Services Premier

Video: New Business Critical Services Premier (BCS)
Hear how Symantec BCS enhances the customer’s journey.



Expanding Product Training

Video: More Training for You
Hear details about how Symantec is expanding product training.

CONTACT US

Products for this Service

A listing of all Symantec products eligible for Business Critical Services - Remote Product Specialist