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Support Extensions

To maximize your existing investment in your Symantec technologies, you want to know that Symantec Support Services will continue to provide support for your products for as long as you need it. Symantec Support Extensions give you the power and flexibility to manage your upgrade schedule on a timeline that best meets your business needs. Providing full 24x7 support to support engineers with direct knowledge of your legacy products, together with the option to escalate to engineering if required.
Key Benefits
  • 24x7 e-mail assistance from technical support engineers
  • Access to Symantec’s knowledge base
  • Access to currently available fixes, patches, maintenance packs and minor releases
  • Upgrade rights to new major releases
  • Access to new bug fixed & patches (available with Symantec Legacy Support)