Support Services

Support Services
Our Support Services team partners with your organization to help you get the most from your Symantec technology investments. The right technical support plan is vital to any IT risk management program. Our Support Services offerings are designed to maximize system uptime, resolve issues quickly, and reduce internal IT costs.
Business Critical Services extends beyond rapid break-fix technical support with proactive services and specialized support staff that develop an in-depth understanding of your business IT needs: stabilizing your infrastructure, optimizing your IT operations, rapid response when you need it. That’s more than just support—that’s Business Critical Services.

Support Services Offerings

Business Critical Services Premier

Business Critical Services Premier is Symantec’s premium Support Services offering, designed to simplify, maximize and protect your IT environment. Simplify your support with a single point of contact who understands your business needs. Maximize the return from your technology investment. Protect yourself from downtime with staff training, proactive assistance and planning.

Business Critical Services Remote Product Specialist

Expand your IT team with direct access to a designated Symantec engineer with deep product expertise and personalized knowledge of your IT environment.

Essential Support

The standard level of support for most enterprises, featuring access to Symantec’s expert Support Services engineers 24 hours a day, seven days a week, 365 days a year.

Appliance Support

Symantec Appliance Support Services help you keep your systems up and running and your staff working efficiently.

Customer Success

Explore what our customers have to say about Support Services. uses Symantec Essential Support Services for 24×7 support, simplifying the responsibilities of the IT staff.

Orange Business Services

Orange Business Services leverages Symantec’s Business Critical Services to maintain high availability and reliability of mission critical systems.

Amway (China) Co. Ltd.

Reclaiming 1,000 productivity hours a year with Symantec solutions.

Amway Korea

Reducing security violations nearly 100% with solutions from Symantec and Karmaworks.


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