Technical Support

Symantec offers eligible partners a number of 24x7 priority Technical Support incidents at no charge, depending on your partner type and level within the Symantec Partner Program. The incidents are valid for any Symantec Enterprise product and are typically used to resolve presales issues. Find out more about our Technical Support

Technical Support Partner Program

The Technical Support Partner Program (TSPP) provides qualified partners with the ability to utilize their existing support infrastructure and in-depth knowledge of their customers’ environments to deliver world-class support.

Technical Assistance Partner Program

The Symantec Authorized Technical Assistance Partner Program (TAPP) is designed to enable our partners to increase their sales growth on two key volume products, Symantec Backup Exec™ and Symantec Endpoint Security, and to deliver improved levels of technical assistance to customers.

Technical Support Quick Guide (PDF)

Symantec Partners have access to a range of Technical Support resources, including incident based phone and online support, notification services, KnowledgeBase and partner technical forums.

Obtaining technical support on your customer’s behalf

When providing post-sales support for a customer, you may need to access Symantec Technical Support for them. Ask the customer to add you as a designated contact on their support entitlement. Then quote the customer’s Support Identifier (SID) when contacting Symantec Support on their behalf.

Visit Enterprise Support

To access Knowledge Base documents, product downloads, updates and other support information and services.

Reseller Technical Support

Complimentary technical support for products in a reseller's environment as well as a resource for presales technical questions.

Web Site: http://www.symantec.com/techsupp

Silver, Gold & Platinum Partner Program members also receive Access to 24 x 7 technical support for all Symantec Enterprise Products. Login to PartnerNet for more information.