How to Renew
When it is time to renew the support/maintenance of your Symantec product, you will receive a notification that renewal is pending. The notification will have all the information necessary to renew. With your notification in hand, please follow its instructions on how to contact Symantec sales or your Symantec reseller. Or you can:
- Visit our Ordering page for more information.
If a maintenance and support agreement, or subscription, has lapsed, then reinstatement is required. Please refer to our Support Renewals Policy for additional penalties and process information.
Know Your Options: Symantec Support Services
- Business Critical
The highest level of protection. Providing personalized, proactive support 24x7 from technical experts. For enterprises that require secure, uninterrupted access to their data and applications.
- Essential Support
The recommended minimum level of support for most enterprises. Provides 24x7 access to Symantec's support experts, software version upgrades, and faster support response times.
- Upgrade Assurance
Support service available for PGP products only.
Replaces PGP Bronze support, keeping your product up to date with downloads of software upgrades and packages, as well as access to Symantec’s Support Knowledge Base and Connect Security Forum. No telephone support included.